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Overview

Reservations offers three subscription tiers designed to meet the needs of businesses at different stages of growth. Each tier provides increasing levels of features, capacity, and support.

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Available Tiers

Free

Perfect for getting started and testing the platform

Pro

Ideal for growing businesses with regular bookings

Enterprise

Comprehensive solution for large organizations

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Plan Features

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Free Tier

The Free tier provides essential booking functionality to help you get started: Core Features
  • Basic booking management
  • Single location support
  • Customer database
  • Email notifications
  • Calendar view
  • Basic analytics
Limitations
  • Limited monthly bookings
  • Single team member
  • Standard support
  • Basic integrations
Best For
  • Solo practitioners
  • Testing the platform
  • Small businesses just starting out
  • Proof of concept deployments

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Pro Tier

The Pro tier adds advanced features and higher limits for growing businesses: Everything in Free, plus:
  • Unlimited bookings
  • Multiple locations
  • Unlimited team members
  • Advanced scheduling features
  • Recurring bookings
  • Group class management
  • Product inventory tracking
  • External calendar integration (Google Calendar)
  • Priority email support
  • Revenue analytics and reporting
  • Custom branding options
  • Multi-currency support
Limitations
  • Standard integration options
  • Email-only priority support
Best For
  • Growing service businesses
  • Multi-location operations
  • Businesses with multiple staff members
  • Organizations requiring advanced scheduling

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Enterprise Tier

The Enterprise tier provides the full platform with premium support and customization: Everything in Pro, plus:
  • Dedicated account manager
  • Premium support (phone, email, chat)
  • Custom integrations
  • Advanced API access
  • Custom feature development
  • SLA guarantees
  • Training and onboarding assistance
  • Data export and migration tools
  • White-label options (if configured)
Best For
  • Large organizations
  • Multi-brand businesses
  • Franchises
  • Businesses requiring dedicated support
  • Organizations with custom integration needs

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Subscription Management

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Checking Your Current Plan

Merchants can view their current subscription tier through the platform. The tier information is stored in the merchant settings and affects available features and limits.

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Plan-Based Feature Restrictions

The platform enforces plan-based restrictions through the subscription tier system: 
// From backend/internal/types/subscription.go
type SubTier struct {
    tier string
}

var (
    SubTierFree       = SubTier{"free"}
    SubTierPro        = SubTier{"pro"}
    SubTierEnterprise = SubTier{"enterprise"}
)
Features are conditionally enabled based on the merchant’s current tier:
  • Booking limits: Free tier may have monthly booking caps
  • Team size: Free tier limited to single user
  • Locations: Multiple locations require Pro or Enterprise
  • Integrations: External calendar sync requires Pro or higher
  • Support level: Priority support begins at Pro tier

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Technical Implementation

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Tier Detection

Backend services check the merchant’s subscription tier to enforce limits: 
// Get merchant subscription tier
tier, err := merchantRepo.GetMerchantSubscriptionTier(ctx, merchantId)
if err != nil {
    return err
}

// Check if feature is available for this tier
if tier == types.SubTierFree && featureRequiresPro {
    return errors.New("This feature requires a Pro or Enterprise subscription")
}

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Feature Flags

Certain API endpoints and features verify subscription tier before allowing access:
  • Creating additional locations
  • Adding team members beyond the limit
  • Enabling external calendar integration
  • Accessing advanced analytics
  • Using custom branding features

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Billing Information

Specific pricing, billing cycles, and payment processing details would be configured through your billing system integration (e.g., Stripe, PayPal). The platform’s subscription tier system provides the technical foundation for enforcing plan-based access control.

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Upgrading or Downgrading

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Upgrade Process

When upgrading to a higher tier:
  1. Previous restrictions are immediately lifted
  2. New features become available
  3. Higher limits take effect
  4. Access to additional support channels is granted

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Downgrade Considerations

When downgrading to a lower tier:
  1. Data is retained but may become inaccessible
  2. Team members beyond the new limit may need to be removed
  3. Advanced features become unavailable
  4. Existing bookings and customer data remain intact
Downgrading may require removing team members, locations, or disabling integrations if they exceed the limits of the lower tier. Plan your downgrade carefully to avoid disruption.

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Integration with Development

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Environment Configuration

Subscription tiers are managed through the database and accessed via the merchant repository. When developing or testing: 
// Simulating different subscription tiers in development
merchantRepo.GetMerchantSubscriptionTier(ctx, merchantId)
// Returns: SubTierFree, SubTierPro, or SubTierEnterprise

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Testing Tier-Restricted Features

During development, you can test tier-specific behavior by:
  1. Setting the merchant’s subscription tier in the database
  2. Verifying that restricted features properly check the tier
  3. Ensuring appropriate error messages are returned for tier restrictions

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Support Channels by Tier

  • Community forums
  • Email support (standard response time)
  • Documentation and guides
  • Self-service knowledge base

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Next Steps

Merchant Dashboard

Explore analytics and metrics available in each tier

Integrations

Learn about tier-specific integration options

Team Management

Understand team member limits by tier

API Reference

View API access levels for each tier

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