Managing Your Subscription
Your JCV Fitness subscription gives you access to personalized workout and nutrition plans. This guide explains how to manage your subscription effectively.Viewing Subscription Status
You can view your subscription details in multiple places:Dashboard Overview
Access Your Dashboard
Navigate to
/dashboard after logging in. You’ll see your subscription card prominently displayed.Subscription Card
The subscription card shows:
- Plan Name (Básico, Pro, or Premium)
- Status (Active, Expired, or Cancelled)
- Expiration Date - When your subscription ends
- Days Remaining - Countdown to expiration
- Renewal Options - Quick access to renew or upgrade
Subscription Plans
JCV Fitness offers three tiers, all billed monthly:| Feature | Básico | Pro | Premium |
|---|---|---|---|
| Price (COP/month) | $49,900 | $89,900 | $149,900 |
| Duration | 1 month | 1 month | 1 month |
| Meal Plan | 7 days | Personalized | Everything in Pro |
| Workout Plan | Home only | Gym + Home | Everything in Pro |
| Exercise Videos | ❌ | ✅ | ✅ |
| Support | Priority | 1-on-1 coaching | |
| Weekly Tracking | ❌ | ✅ | ✅ |
| Monthly Adjustments | ❌ | ❌ | ✅ |
| Community Access | ❌ | ❌ | VIP community |
| Results Guarantee | ❌ | ❌ | ✅ |
All plans have a 1-month duration. Your subscription automatically expires at the end of the period unless renewed.
Understanding Subscription Status
Your subscription can have one of four statuses:Active
- Full access to all plan features
- Can view and download plans
- Progress tracking enabled
- Support access available
Expiring Soon (7 days or less)
- Still active, but renewal recommended
- Orange warning banner appears
- All features remain accessible
- Renewal prompts in dashboard
Expired
- Subscription period has ended
- Cannot access plans or download PDFs
- Previous data is preserved
- Can reactivate by purchasing new subscription
Cancelled
- User requested cancellation
- Access ends at current period end
- No automatic renewal
- Can reactivate anytime
Renewing Your Subscription
JCV Fitness uses manual renewal (no automatic billing).Renewal Notification
You’ll see renewal prompts when:
- 7 days remain (orange banner in dashboard)
- 3 days remain (email notification)
- Subscription expires (plan access blocked)
Start Renewal Process
To renew your subscription:
- Click “Renovar ahora” in the subscription card
- Or visit
/pricingdirectly - Select your desired plan (can upgrade/downgrade)
Upgrading or Downgrading
You can change your plan tier at any time:Upgrading (e.g., Básico → Pro)
- Visit
/pricing - Select the higher-tier plan
- Complete payment
- New plan activates immediately
- New features become available instantly
When upgrading, you pay the full price of the new plan. The new subscription period starts from the upgrade date.
Downgrading (e.g., Premium → Pro)
- Let your current subscription expire
- Purchase the lower-tier plan
- Or contact support for immediate downgrade options
Subscription Expiration Handling
When your subscription expires:What Happens
- You’re redirected to
/plan/expiredwhen trying to access plans - Dashboard shows “No active subscription” message
- Your wizard data and preferences are preserved
- Previous plans are saved (read-only, no downloads)
Reactivating
Data Restoration
After payment, your previous:
- Wizard preferences are restored
- Exercise selections are reloaded
- Food preferences are maintained
- Body data is carried forward
Cancelling Your Subscription
JCV Fitness subscriptions don’t auto-renew, so “cancellation” simply means not renewing when your period ends.To Cancel
- Let your subscription expire naturally (no action needed)
- Don’t click renewal prompts
- Access ends at the expiration date
If You Need Immediate Cancellation
Contact support:- WhatsApp: 314 382 64 30
- Email: Through your dashboard support form
- Request: Immediate subscription cancellation
Refunds are handled case-by-case. Contact support within 7 days of purchase for refund requests.
Account Deletion
To permanently delete your account and all data:- Go to
/settings - Scroll to “Zona de peligro” (Danger Zone)
- Click “Contactar soporte”
- Request account deletion via WhatsApp or email
Frequently Asked Questions
Do subscriptions auto-renew?
Do subscriptions auto-renew?
No. JCV Fitness uses manual renewal. You must purchase a new subscription when your current one expires.
What happens to my data when my subscription expires?
What happens to my data when my subscription expires?
Your wizard data, preferences, and plan history are preserved. You can’t access or download plans, but everything is restored when you reactivate.
Can I pause my subscription?
Can I pause my subscription?
Subscriptions cannot be paused. If you need a break, let your subscription expire and reactivate when ready. Your data will be waiting.
Can I get a refund?
Can I get a refund?
Refunds are evaluated case-by-case within 7 days of purchase. Contact support with your reason and payment details.
Can I share my subscription with others?
Can I share my subscription with others?
How do I view my payment history?
How do I view my payment history?
Payment history is visible in your dashboard under the subscription card. For detailed receipts, contact support.
Getting Support
For subscription-related questions:- WhatsApp (fastest): 314 382 64 30
- Email Support: Available for all plan tiers
- Priority Support: Pro and Premium members get faster response times
- 1-on-1 Coaching: Premium members can discuss subscription in coaching calls
Related Guides: