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ITSM Installer

ITSM (IT Service Management) is a structured approach to designing, implementing, managing and optimizing information technology services within an organization. This package includes two open source web applications designed for ITSM: iTop and GLPI.

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Overview

iTop

All-in-one, open-source ITSM platform with customizable CMDB, incident management, and ITIL-compliant workflows

GLPI

Comprehensive ITSM solution combining inventory management, help desk, and IT asset management with extensible plugins

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Supported Versions

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ITSM Solutions

  • GLPI - Version 11.x or later
  • iTop - Version 3.2.x or later

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Supported Stacks

The installer supports these web server stacks:
WampServer v3.3.x x64Installation path: %HOMEDRIVE%\wamp64Download WampServer

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Dependencies

The installer includes all required dependencies:
  • Microsoft Visual C++ Redistributable Runtimes
  • Graphviz v14 x64
  • APCu v8.3 x64 ts

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Download

FileOSSize
itsm.exe (.zip)Windows 10/11 x64158.2 MB

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Installation

Before Installing: Stop Apache/MySQL services if they are currently running to avoid conflicts.
1

Prepare System

  1. Disable Antivirus, Antimalware, and SmartScreen temporarily
  2. Close all applications
  3. Verify system date and time are correct
  4. Stop any running Apache/MySQL services
2

Extract and Run

  1. Unzip itsm.exe (.zip) to your desktop
  2. Double-click the executable
  3. Accept privileged execution when prompted
3

Select ITSM Solution

Choose either iTop or GLPI when the selection dialog appearsITSM Selection
4

Select Stack

Choose your installed stack (WampServer, XAMPP, or UniServerZ)Stack SelectionThe installer will automatically detect the stack at the standard installation path.
5

Wait for Installation

The installer will deploy your selected ITSM solution with all dependencies and configurations.Installation Running
6

Complete Setup

When installation completes, you’ll see a success message.Installation CompleteImportant: Start Apache/MySQL services before proceeding to configuration.

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Post-Installation

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Desktop Shortcuts

The installer creates desktop shortcuts for easy access: Desktop Icons
First Launch:
  • Double-click iTop Wizard.url to start the setup wizard
  • Complete the iTop configuration wizard
  • Delete the iTop Wizard.url shortcut after setup
Subsequent Access:
  • Use iTop.url to access the login page
  • Enter credentials configured during setup
If shortcuts don’t open in your browser, close the browser completely and try again.

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Configuration Wizards

Detailed setup guides are available on your desktop:

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Access Configuration

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iTop IP/Port Access

To access iTop via IP address or custom port, download and run the configuration script: 
# Download the script
Invoke-WebRequest -Uri "https://raw.githubusercontent.com/maravento/vault/master/itsm/scripts/itopconf.ps1" -OutFile "itopconf.ps1"

# Run with PowerShell (Windows 10)
Right-click itopconf.ps1 → "Run with PowerShell"

# Windows 11 - If needed, enable script execution:
Set-ExecutionPolicy Unrestricted -Scope CurrentUser -Force
# Run the script, then restore policy:
Set-ExecutionPolicy Restricted -Scope CurrentUser -Force
Access Examples: 
http://localhost/itop/web/pages/UI.php
http://localhost:8080/itop/web/pages/UI.php
http://192.168.1.10/itop/web/pages/UI.php
http://192.168.1.10:8080/itop/web/pages/UI.php

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GLPI IP/Port Access

GLPI works without additional configuration. Access examples: 
http://localhost/glpi
http://localhost:8080/glpi
http://192.168.1.10/glpi
http://192.168.1.10:8080/glpi
Port changes must be configured in the Apache vhost configuration.

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Troubleshooting

MessageMeaning
CanceledInstallation was canceled or an error occurred
No StackNo supported stack detected
Incompatible OSIncompatible operating system
If you cannot access the startup or configuration URL, check browser proxy settings or run:
netsh winhttp import proxy source=ie
Remember to:
  • Stop Apache/MySQL services before installation
  • Start Apache/MySQL services after installation

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System Requirements

  • OS: Windows 10/11 x64
  • RAM: Minimum 4GB recommended
  • Disk Space: At least 2GB free space
  • Prerequisites: One of the supported stacks installed

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Telemetry

The installer sends anonymous installation completion data for statistical purposes only. No personal data is collected. Example telemetry: 
Package Installation
Hostname=DESKTOP-AJ4JSC8
User=Usuario
Date=mié. 13/11/2024 Time= 6:44:17,39
Status=Installed
Package: ITSM

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License Information

SoftwareLicense
iTopAGPLv3
GLPIGPLv3

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Additional Resources

iTop Requirements

Official iTop installation requirements

GLPI Prerequisites

Official GLPI prerequisites guide
Disclaimer: Maravento Studio has no relationship with iTop or GLPI developers. This installer is an open source project sponsored by Uniopos SAS. Only the sponsor may use it for commercial purposes.

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