Overview
Your reservation history provides a complete record of all your parking sessions. View past bookings, check payment details, track penalties, and access digital receipts.Accessing Your History
From the main menu:- Tap “Historial”
- Your reservations appear organized by month
- Pull down to refresh the list
History Organization
Monthly Grouping
Reservations are automatically grouped by month:Source Reference
- Marzo 2026 (4 reservations)
- Febrero 2026 (7 reservations)
- Enero 2026 (3 reservations)
Chronological Sorting
Reservations are sorted newest to oldest:Source Reference
Reservation Card Layout
Each reservation displays as a card with:Card Components
-
Date Badge (left side)
- Day number (large)
- Month abbreviation (small)
- Example: “04 MAR”
-
Reservation Details (center)
- Title: Spot number (“Lugar 12”)
- Subtitle: Time and license plate (“02:30 PM • ABC-123”)
- Status Chip: Current reservation status
-
Penalty Indicator (if applicable)
- Red text showing penalty amount
- Example: ”-$45.00 MXN”
-
Chevron Icon (right)
- Tap to view full details
Date Badge Formatting
Source Reference
Reservation Statuses
Each reservation has a status chip with color coding:Active - Green
Active - Green
Status:
activeIcon: ⏱️ TimeMeaning: Parking session is currently in progress. You’ve checked in but haven’t checked out yet.Pending - Orange
Pending - Orange
Status:
pendingIcon: ⌛ HourglassMeaning: Reservation is confirmed but you haven’t arrived yet. The spot is held for you.Completed - Blue
Completed - Blue
Status:
completedIcon: ✓ Checkmark CircleMeaning: Parking session finished successfully. Final charges have been calculated and deducted.Cancelled - Red
Cancelled - Red
Status:
cancelled, cancelled_user, cancelled_system, or inactiveIcon: ✕ Close CircleMeaning: Reservation was cancelled either by you, the system, or due to no-show.Viewing Reservation Details
Detail Modal Components
The TicketModal shows:QR Code
Your unique reservation QR code for entry/exit scanning
Reservation Info
Date, time, spot number, vehicle details
Payment Summary
Credit charges, penalties, and final total
Status History
Timeline of status changes (pending → active → completed)
Filtering Your History
Tap the filter icon (☰) in the header to open advanced filters.Filter by Payment Card
Source Reference
- “Todas” - Show all cards (default)
- Card aliases with last 4 digits: “Personal (…1234)“
Filter by Date Range
Source Reference
Clearing Filters
Tap “Limpiar” button to reset all filters and show your complete history.Source Reference
Pull-to-Refresh
Keep your history up-to-date:Source Reference
Understanding Penalties
When Penalties Apply
Penalties are charged for:- No-Show: Reserved but didn’t arrive within 30 minutes
- Late Exit: Exceeded reserved time slot significantly
- Unpaid Sessions: Failed to check out properly
Penalty Display
Penalties appear in red on the reservation card:Source Reference
Currency Formatting
Source Reference
$45.00
Empty History State
If you haven’t made any reservations yet: Display shows:- Receipt icon
- Message: “Sin movimientos recientes”
Source Reference
Data Loading
Initial Load
History loads automatically when you open the screen:Source Reference
Real-Time Updates
History doesn’t update in real-time by default. Use pull-to-refresh to get the latest data.Receipt Information
Each completed reservation includes a digital receipt with:Reservation Details
Reservation Details
- Reservation ID
- Date and time
- Spot number
- Duration
Vehicle Information
Vehicle Information
- Vehicle alias
- License plate
- Vehicle type
Payment Breakdown
Payment Breakdown
- Base parking fee (credits)
- Time-based charges
- Penalties (if any)
- Total credits deducted
Card Used
Card Used
- Payment card alias
- Last 4 digits
- Transaction timestamp
Date Handling
The system safely handles different date formats:Source Reference
Troubleshooting
History Not Loading
History Not Loading
Issue: Blank screen or loading spinner stuckSolution:
- Check your internet connection
- Pull down to refresh
- Restart the app
- Verify you’re logged in
Missing Recent Reservations
Missing Recent Reservations
Issue: Just completed a session but it’s not in historySolution:
- Pull down to refresh the list
- Wait 1-2 minutes for database sync
- Check that the session was properly closed
Filters Not Working
Filters Not Working
Issue: Filter applied but all reservations still showSolution:
- Tap “Ver Resultados” to close the filter modal
- Clear filters and reapply
- Make sure the date range is correct
Cannot View Reservation Details
Cannot View Reservation Details
Issue: Tapping card doesn’t open detailsSolution:
- Ensure you have internet connection
- Try tapping again (avoid quick double-taps)
- Restart the app if the issue persists
Penalty Amount Incorrect
Penalty Amount Incorrect
Issue: Penalty charge seems wrongSolution: Penalties are calculated based on:
- No-show policies (30+ minutes late)
- Overtime charges
- System rules
Best Practices
Privacy & Data Retention
Data Retention Policy: Reservation history is stored indefinitely while your account is active. If you delete your account, all history is permanently removed.
Next Steps
Make New Reservation
Book your next parking spot
Recharge Balance
Add credits to prepare for future sessions
Support Chat
Questions about charges or receipts?
Reservation System
Technical details about reservations