Overview
PARKINMX uses a credit-based wallet system. You purchase credits with real money, and credits are deducted when you complete parking sessions. This guide covers managing payment cards, recharging your balance, and understanding the credit system.Understanding the Credit System
How Credits Work
Purchase Credits
You buy credits by recharging your wallet with MXN (Mexican Pesos) through Mercado Pago
Credits Stored in Wallet
All credits are stored in your account balance and shared across all your cards
Conversion Rate
Source Reference
- $1 MXN = 6 credits
- Bonus: Recharges ≥ 100 credits get +20 bonus credits
- $30 MXN = 180 credits
- $50 MXN = 300 credits (includes +20 bonus) ✨
- $100 MXN = 600 credits (includes +20 bonus) ✨
Minimum Balance Requirement
You need at least 120 credits to make a reservation. This ensures you can complete a typical parking session.Source Reference
Managing Payment Cards
Card Types
PARKINMX supports two types of cards:Titular Card
Primary Card - Black designYour main account card. Created automatically when you add your first card.
Additional Cards
Secondary Cards - Yellow designExtra cards for family members or different purposes. Up to 5 total cards allowed.
Accessing Your Cards
From the main menu:- Tap “Mis Tarjetas”
- Swipe horizontally to view all your cards
- First card is always your Titular (primary) card
Adding a New Payment Card
Security Note: Card generation uses a secure 2-factor authentication process (NIP + Email verification).
Step 1: Security NIP Validation
Source Reference
Step 2: Email Verification
A 4-digit code is sent to your registered email:Source Reference
Step 3: Card Information Form
Cardholder Full NameThe name that will appear on the card.Example:
"Juan Pérez"Card Alias (Optional)A nickname to identify this card.Examples:
"Gastos Casa", "Tarjeta Familiar", "Emergencias"Default: First card = “Tarjeta Titular”, Additional cards = “Tarjeta Familiar”Auto-Generated Card Data
The system automatically generates:Source Reference
- Card Type: Randomly assigned (Visa or Mastercard)
- Card Number: 16-digit random number
- Expiration Date: Random date 2-6 years in the future
- Last 4 Digits: Extracted from the full number
Card Limits
Deleting a Payment Card
Source Reference
Recharging Your Balance
Accessing Recharge Screen
From the main menu:- Tap “Recargar Saldo”
- View your current balance at the top
- Enter recharge amount
- Complete payment via Mercado Pago
Current Balance Display
The balance card shows:Source Reference
- Current credit balance (large number)
- Linked primary card (last 4 digits)
- Note that balance is shared across all cards
Recharge Process
Quick Amount Buttons
Tap preset amounts for faster recharging:Source Reference
- $30 MXN → 180 credits
- $50 MXN → 320 credits (+ bonus)
- $100 MXN → 620 credits (+ bonus)
Credit Preview Calculator
As you type an amount, see the exact credits you’ll receive:Source Reference
Mercado Pago Integration
Payment is processed through Mercado Pago:Source Reference
Mercado Pago is a secure payment platform. Your payment information is never stored in PARKINMX servers.
Minimum Recharge Amount
Source Reference
Real-Time Balance Updates
Your balance updates automatically using Firestore listeners:Source Reference
Troubleshooting
Payment Not Processing
Payment Not Processing
Issue: Stuck on loading after tapping pay buttonSolution:
- Ensure you have a stable internet connection
- Check that your session is active (not logged out)
- Try refreshing the app
- Contact support if the issue persists
Credits Not Added After Payment
Credits Not Added After Payment
Issue: Paid via Mercado Pago but credits didn’t arriveSolution:
- Wait 5-10 minutes for payment confirmation
- Check your Mercado Pago receipt for payment status
- Pull down to refresh your balance
- Contact support with your payment receipt
Cannot Generate New Card
Cannot Generate New Card
Error: “Límite Alcanzado - Solo puedes tener 5 tarjetas”Solution: Delete an unused card before adding a new one. You can have a maximum of 5 cards.
Email Verification Code Not Received
Email Verification Code Not Received
Issue: No code in inbox when adding cardSolution:
- Check spam/junk folder
- Verify your email is correct in profile settings
- Wait 2 minutes and check again
- Cancel and restart the card addition process
Bonus Credits Not Applied
Bonus Credits Not Applied
Issue: Recharged but didn’t receive +20 bonusSolution: The bonus only applies when the credit amount (before bonus) is ≥ 100 credits. This means recharges of $17 MXN or more qualify for the bonus.
Best Practices
Next Steps
Make a Reservation
Use your credits to book parking spots
View History
Track your credit usage and past charges
Manage Vehicles
Add vehicles to use with your payment cards
Get Support
Contact support for payment issues