Billing & Subscriptions

The billing dashboard provides complete control over your Mantlz subscription. Manage payment methods, view invoice history, and upgrade or downgrade your plan at any time.

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Accessing Billing

Navigate to billing from your dashboard:

1. Click “Billing” in the main navigation menu
2. View current subscription status
3. Access invoice history
4. Manage payment methods

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Current Subscription

Your billing dashboard displays:

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Plan Information

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Usage Statistics

Track your current usage:

• Forms created - Number of active forms
• Monthly submissions - Submissions received this billing period
• Campaigns sent - Email campaigns sent this month
• Storage used - File upload storage (Premium plans)

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Available Plans

Mantlz offers three subscription tiers:

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Free Plan

Perfect for getting started:

• 5 forms maximum
• 100 submissions per month
• Basic analytics (30-day retention)
• Email notifications
• Standard support
• API access

Price: $0/month

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Standard Plan

For growing businesses:

• 25 forms maximum
• 1,000 submissions per month
• Advanced analytics (90-day retention)
• User insights (browser, location data)
• 10 email campaigns per month
• File uploads (10MB max)
• Priority support
• Custom branding (remove Mantlz watermark)

Price: $29/month or$290/year (save $58)

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Pro Plan

For teams and enterprises:

• Unlimited forms
• Unlimited submissions
• Unlimited analytics retention
• Full user insights
• Unlimited email campaigns
• File uploads (100MB max)
• Webhook integrations
• Advanced automations
• Team collaboration
• Priority support + onboarding
• SLA guarantee

Price: $99/month or$990/year (save $198)

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Upgrading Your Plan

Upgrade at any time with immediate access:

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Upgrade Process

1. Click “Upgrade Plan” button
2. Select your desired tier
3. Choose billing frequency (monthly/annual)
4. Enter payment information
5. Confirm upgrade

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Prorated Billing

When upgrading mid-cycle:

• Credit applied for unused time on current plan
• Charged prorated amount for new plan
• New billing cycle starts immediately
• Access to new features is instant

Example: If you upgrade from Free to Standard 15 days into your billing period:

• Receive credit for remaining 15 days of Free plan
• Pay prorated Standard plan cost for 15 days
• Next full billing on the original renewal date

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Downgrading Your Plan

Downgrade to a lower tier:

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Downgrade Process

1. Navigate to subscription settings
2. Click “Change Plan”
3. Select lower tier
4. Review feature changes
5. Confirm downgrade

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Downgrade Timing

• Takes effect at the end of current billing period
• Retain current plan features until renewal
• No immediate charge or refund
• Data retention adjusts to new plan limits

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Invoice History

View and download all past invoices:

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Invoice List

The billing history section displays:

• Invoice number - Unique identifier for each invoice
• Date - When the invoice was generated
• Amount - Total charged (in your local currency)
• Status - Paid, Pending, or Failed
• Download - PDF download button
• View online - Link to hosted invoice page

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Invoice Details

Each invoice includes:

• Billing period covered
• Plan type and pricing
• Prorated adjustments (if applicable)
• Taxes and fees
• Payment method used
• Transaction ID

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Downloading Invoices

1. Locate the invoice in your history
2. Click “Download PDF” button
3. Invoice downloads immediately
4. File named: mantlz-invoice-{number}.pdf

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Empty Invoice History

If you’re on the Free plan:

• “No invoices found” message appears
• Explanation that Free plan has no billing
• Upgrade prompt to start paid subscription

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Payment Methods

Manage how you pay for Mantlz:

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Supported Payment Methods

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Adding a Payment Method

1. Click “Add Payment Method”
2. Enter card details securely (processed by Stripe)
3. Set as default payment method
4. Verify with small test charge (refunded immediately)

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Updating Payment Method

1. Navigate to payment methods section
2. Click “Update” on existing method
3. Enter new card information
4. Save changes
5. Previous method removed automatically

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Security

All payment processing is handled by Stripe:

• PCI DSS compliant
• End-to-end encryption
• No card details stored on Mantlz servers
• 3D Secure authentication supported
• Fraud detection and prevention

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Failed Payments

If a payment fails:

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Automatic Retry

• First retry: 3 days after failure
• Second retry: 5 days after failure
• Third retry: 7 days after failure
• Account suspension: 10 days after failure

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Notifications

You’ll receive emails:

• Immediately when payment fails
• Before each retry attempt
• Warning before account suspension
• Confirmation when payment succeeds

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Updating Failed Payment

1. Log in to your dashboard
2. Banner notification appears
3. Click “Update Payment Method”
4. Enter new card details
5. Click “Retry Payment Now”

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Canceling Your Subscription

Cancel at any time with no penalties:

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Cancellation Process

1. Navigate to billing settings
2. Click “Cancel Subscription”
3. Select cancellation reason (optional feedback)
4. Confirm cancellation
5. Receive confirmation email

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After Cancellation

• Retain paid plan access until end of billing period
• Automatically downgrade to Free plan on renewal date
• All forms and data remain accessible
• Premium features become unavailable after period ends
• Can reactivate subscription anytime

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Data Retention After Cancellation

• Forms - All forms remain active
• Submissions - Full history retained for 90 days
• Analytics - Visible for 30 days
• Campaigns - History saved but no new sends
• Files - Uploaded files retained for 60 days

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Tax Information

Manage tax details for invoices:

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Adding Tax ID

1. Navigate to billing settings
2. Click “Add Tax Information”
3. Enter VAT/GST number
4. Select country/region
5. Save tax details

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Automatic Tax Calculation

Mantlz automatically:

• Calculates applicable sales tax
• Applies VAT for EU customers
• Handles GST for applicable regions
• Updates tax rates when regulations change

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Billing Contact

Update who receives billing notifications:

1. Navigate to billing settings
2. Click “Billing Contact”
3. Enter email address for invoices
4. Optionally add company name and address
5. Save changes

Billing emails sent to this address:

• Monthly/annual invoices
• Payment confirmations
• Failed payment alerts
• Subscription change confirmations

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Common Questions

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Enterprise Plans

Need more than Pro offers? Custom enterprise plans include:

• Custom form limits
• Dedicated infrastructure
• Advanced security (SSO, SAML)
• Custom integrations
• Dedicated account manager
• SLA guarantees (99.9% uptime)
• Custom contracts and invoicing
• Volume pricing

Contact [email protected] for enterprise pricing.

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Next Steps