Overview
The Reviews & Ratings system is essential for building trust and reputation on Khedma Market. After completing an order, clients can leave reviews and ratings that appear on both the freelancer’s profile and the specific gig. These reviews help future clients make informed decisions and incentivize high-quality work.Key Capabilities
Review Components
Star Ratings
Numerical rating from 1-5 stars indicating satisfaction level
Written Comments
Detailed feedback about the experience and deliverables
Gig-Specific
Reviews are tied to specific gigs and appear on gig pages
Profile Aggregation
Overall freelancer rating calculated from all reviews
Rating Impact
Reviews influence multiple aspects of the platform:- Search Rankings: Higher-rated gigs appear more prominently
- Client Decisions: Reviews help clients choose freelancers
- Freelancer Reputation: Builds credibility and trust
- Gig Visibility: Well-reviewed gigs get better exposure
- Profile Showcase: Overall rating displayed on freelancer profiles
User Workflows
For Clients: Leaving a Review
Complete an Order
Reviews can only be left after an order reaches Completed status. This ensures reviews reflect actual work experience.
Access Review Form
Navigate to the completed order or receive a review request notification. Click “Leave Review” or “Rate Order.”
Rate the Experience
Select a star rating from 1 to 5:
- 5 stars: Excellent, exceeded expectations
- 4 stars: Good, met expectations
- 3 stars: Average, acceptable work
- 2 stars: Below expectations, issues present
- 1 star: Poor, significant problems
Write Your Feedback
Provide detailed comments about:
- Quality of deliverables
- Communication and professionalism
- Timeliness of delivery
- Value for money
- Any issues or outstanding aspects
Be honest and constructive. Reviews help the community and give freelancers valuable feedback for improvement.
For Freelancers: Managing Reviews
- Receiving Reviews
- Monitoring Reputation
- Improving Ratings
When clients leave reviews:
- Receive notification of new review
- Review appears on your profile and gig page
- Overall rating is automatically updated
- Review influences gig rankings
Rating Calculation
Freelancer Overall Rating
The overall rating displayed on a freelancer’s profile is calculated as:- Review 1: 5 stars
- Review 2: 4 stars
- Review 3: 5 stars
- Review 4: 4 stars
Gig-Specific Ratings
Each gig can have its own rating based on reviews for that specific service:Important Fields
Review Model
Unique review identifier
Star rating from 1-5
Written review feedback
Gig being reviewed
Client who wrote the review
When the review was posted
Last modification timestamp
Review Display
Reviews appear in multiple locations:On Gig Pages
On Gig Pages
All reviews for a specific gig are displayed, showing:
- Reviewer name and profile picture
- Star rating
- Written comment
- Date posted
- Most recent reviews appear first
On Freelancer Profiles
On Freelancer Profiles
The profile shows:
- Overall average rating (e.g., 4.8 stars)
- Total number of reviews
- Recent reviews across all gigs
- Rating breakdown if implemented
In Search Results
In Search Results
Gig listings display:
- Star rating badge
- Number of reviews
- Helps clients filter by quality
Review Guidelines
For Clients Writing Reviews
Good Review Practices:- Be specific about what you liked or didn’t like
- Focus on the work quality and experience
- Provide constructive feedback
- Be fair and honest
- Mention standout positives
- Explain any negatives clearly
- Personal attacks or insults
- Threats or intimidation
- Irrelevant information
- Reviews unrelated to the actual service
- Extreme reactions for minor issues
For Freelancers Responding to Reviews
While you cannot edit client reviews, you can respond professionally through messaging or public responses (if the feature is implemented).
- Thank the client for feedback
- Address specific concerns professionally
- Offer solutions or explanations
- Learn and improve from criticism
- Don’t argue or become defensive
- Use it as an opportunity to show professionalism
Rating Tiers & Meanings
5 Stars - Exceptional
Outstanding work that exceeded expectations. Highly recommended.
4 Stars - Great
High-quality work that met expectations. Would work with again.
3 Stars - Good
Acceptable work with room for improvement. Met basic requirements.
2-1 Stars - Poor
Significant issues or unmet expectations. Major improvements needed.
Building Your Reputation
Start Strong
Your first few reviews set expectations. Deliver exceptional work on early orders to build momentum.
Maintain Quality
Consistency is key. Every order should meet your quality standards to maintain high ratings.
Encourage Reviews
After successful delivery, politely remind clients to leave reviews if they’re satisfied.
Learn from Feedback
Use lower ratings as learning opportunities. Identify patterns and make improvements.
Related Features
Orders & Payments
Complete orders to receive reviews
Freelancer Profiles
Reviews appear on your profile
Gig Marketplace
Reviews displayed on gig pages
Messaging
Address concerns before they become negative reviews