Client Guide
Welcome to Khedma Market! This guide will help you find talented freelancers, purchase services, and successfully manage your projects from start to finish.Getting Started
Create Your Account
Sign up for a Khedma Market account and select “Client” as your role during onboarding.
Complete Your Profile
Add your basic information:
- Name and contact details
- Profile picture (optional but recommended)
- Location
- Brief description of your business or needs
Finding the Right Services
Khedma Market offers multiple ways to find the perfect freelancer for your needs.Browse the Service Catalog
Visit the Services page to explore available offerings:Popular Categories
Browse by category:
- Tech & Development
- Data & AI
- Design & Creative
- Writing & Translation
- Marketing & Sales
- And many more
Search
Use the search bar to find specific services:
- Enter keywords (e.g., “logo design”, “web development”)
- Filter by category, price, or delivery time
- Sort by relevance, rating, or price
Understanding Gig Listings
Each service (called a “gig”) shows:- Title: Clear description of the service offered
- Seller Information: Freelancer’s name, profile picture, and rating
- Price: Starting price for the basic package
- Images: Portfolio samples and service previews
- Reviews: Ratings and feedback from previous clients
Evaluating Freelancers
Before placing an order, thoroughly review the freelancer’s profile and offerings.Check the Gig Details
Click on any gig to see:Service Description
Read the full description to understand:
- What’s included in the service
- The freelancer’s process
- Any requirements from you
- What you’ll receive
Package Options
Most gigs offer three tiers:Basic - Essential features at the lowest priceStandard - Most popular, balanced optionPremium - Comprehensive package with all featuresCompare what’s included in each package:
- Price
- Delivery time
- Number of revisions
- Specific deliverables
Review the Freelancer’s Profile
Click on the freelancer’s name to visit their profile page:About
- Bio and description
- Years of experience
- Specializations
- Languages spoken
Portfolio
- Previous work samples
- Case studies
- Project examples
Skills & Credentials
- Listed skills
- Education background
- Professional certifications
Other Gigs
- Other services offered
- Pricing across services
- Specialization areas
Read Reviews
Pay attention to:- Overall rating
- Number of reviews
- Recent feedback
- How the seller responds to feedback
- Comments about communication and quality
Placing an Order
Once you’ve found the right service, placing an order is straightforward.Provide Requirements
If needed, provide:
- Project details
- Specific requirements
- Reference materials
- Any special instructions
Complete Payment
Choose your payment method:
- Credit/debit card
- PayPal
- Other available methods
Your payment is protected. Funds are only released to the freelancer after you approve the completed work.
Managing Your Orders
Track and manage all your orders from Dashboard > Orders.Order Dashboard
Your orders dashboard shows:- All Orders: Complete order history
- Active Orders: Currently in progress
- Completed Orders: Finished projects
- Filter Options: Sort by status, date, or freelancer
Order Statuses
Pending
Order placed, waiting for freelancer to begin work.
Processing
Freelancer is actively working on your order.
Delivered
Work completed, awaiting your review and approval.
Completed
You’ve approved the work and the order is finalized.
Working with Deliveries
When a freelancer delivers your order:Review the Work
Carefully review all deliverables:
- Check against your requirements
- Test functionality (if applicable)
- Review quality and completeness
Request Revisions (If Needed)
If the work needs adjustments:
- Be specific about what needs to change
- Reference your original requirements
- Be respectful and constructive
- Check your package for number of included revisions
Approve the Work
If you’re satisfied:
- Click “Approve” or “Accept Delivery”
- Payment is released to the freelancer
- Order is marked as complete
Communication with Freelancers
Clear communication is essential for successful projects.Before Ordering
Ask Questions
Contact freelancers before ordering to:
- Clarify service details
- Discuss custom requirements
- Confirm timeline
- Verify they can meet your needs
Share Details
Provide:
- Project background
- Specific requirements
- Reference materials
- Budget and timeline
During the Project
Use the Inbox to communicate:Stay Responsive
- Respond to questions promptly
- Provide requested materials quickly
- Give timely feedback on drafts
Share Files
Upload reference materials, brand guidelines, or other assets through the messaging system.
Communication Best Practices
Be Clear
- Provide detailed requirements upfront
- Be specific about expectations
- Share examples when possible
Be Respectful
- Treat freelancers professionally
- Be patient with revisions
- Acknowledge good work
Be Timely
- Respond to messages within 24 hours
- Approve deliveries promptly
- Provide feedback quickly
Keep It Professional
- All communication on platform
- No off-platform payments
- Document important details
Managing Projects
Working with Multiple Freelancers
For larger projects, you might hire multiple freelancers:- Break down the project into separate deliverables
- Order appropriate services for each component
- Coordinate timelines to ensure components align
- Manage dependencies between different orders
- Consolidate deliverables when everything is complete
Building Long-term Relationships
When you find great freelancers:Save Favorites
Bookmark freelancers you want to work with again.
Repeat Orders
Hire the same freelancers for consistent quality and faster delivery.
Provide Feedback
Help freelancers understand your preferences and improve their service to you.
Build Trust
Establish relationships with reliable freelancers for ongoing projects.
Leaving Reviews
Reviews help the community and improve the platform.Writing Effective Reviews
Rate Accurately
Use the 5-star rating system:
- ⭐ - Poor, did not meet expectations
- ⭐⭐ - Below average, significant issues
- ⭐⭐⭐ - Average, met basic expectations
- ⭐⭐⭐⭐ - Good, exceeded expectations
- ⭐⭐⭐⭐⭐ - Excellent, outstanding work
Be Specific
Mention:
- Quality of work
- Communication
- Timeliness
- Professionalism
- Specific strengths or areas for improvement
Be Fair
- Review the work objectively
- Consider the price point
- Acknowledge good efforts
- Be constructive with criticism
Payment and Security
Secure Payments
Khedma Market protects both clients and freelancers:- Escrow System: Your payment is held securely until you approve the work
- Payment Protection: Guaranteed refund if work is not delivered as described
- Secure Processing: All transactions are encrypted and secure
Payment Methods
Accepted payment methods:- Credit and debit cards
- PayPal
- Other regional payment options
Billing and Invoices
Access your payment history and invoices from your dashboard:- Transaction History: All past payments
- Invoices: Download receipts for accounting
- Payment Methods: Manage saved payment options
Tips for Success
Plan Ahead
- Order services well before deadlines
- Account for revision time
- Plan for potential delays
Communicate Clearly
- Provide detailed requirements
- Share examples and references
- Be responsive to questions
Set Expectations
- Be realistic about timelines
- Understand package limitations
- Discuss complex requirements upfront
Build Relationships
- Work with great freelancers repeatedly
- Provide constructive feedback
- Leave thoughtful reviews
Common Questions
What if I’m not satisfied with the work?
- Request revisions if included in your package
- Communicate specific concerns to the freelancer
- If issues persist, contact Khedma Market support
- Review the refund policy in case of non-delivery
Can I cancel an order?
Cancellation policies vary:- Before work begins: Usually possible with full refund
- Work in progress: Discuss with the freelancer
- Work delivered: Review and request revisions instead
How do I get a refund?
Contact support if:- Work was not delivered
- Deliverables don’t match the description
- Quality issues cannot be resolved through revisions
Need Help?
If you have questions or need assistance:- Contact support through your dashboard
- Visit Khedma Market for more information