Freelancer Guide
Welcome to Khedma Market! This guide will help you establish your freelance business, create compelling service offerings, and successfully manage client relationships.Getting Started
Create Your Account
Sign up for a Khedma Market account and select “Freelancer” as your role during onboarding. You’ll be asked to provide basic information about yourself and your services.
Complete Your Profile
A complete profile builds trust with potential clients. Navigate to your profile settings to add:
- Professional profile picture
- Bio and description of your expertise
- Contact information (phone, website)
- Languages you speak
- Location details
Setting Up Your Freelancer Profile
Profile Description
Your profile description is your elevator pitch. It should clearly communicate:- What services you offer
- Your areas of expertise
- Your experience level
- What makes you unique
Languages
Add all languages you can work in, along with your proficiency level:- Native
- Fluent
- Conversational
- Basic
Skills
Add relevant skills with their proficiency levels. Skills help clients find you when searching for specific expertise.Education
Add your university degrees, majors, and graduation years to build credibility.
Certifications
List professional certifications and the issuing organizations to showcase your expertise.
Building Your Portfolio
Your portfolio showcases your best work to potential clients. Access it from Dashboard > Portfolio.Create a New Project
Click “Add New” and provide:
- Title: A clear, descriptive name for the project
- Description: Detailed information about the project, your role, and outcomes
- Gallery: Upload images showcasing your work
Creating and Managing Gigs
Gigs are the services you offer to clients. Each gig should focus on a specific service or deliverable.Creating Your First Gig
Navigate to Dashboard > Gigs and click “Add New”.Basic Information
- Title: Clear, keyword-rich title (e.g., “I will design a professional logo for your business”)
- Category: Select the most relevant category
- Description: Detailed explanation using the rich text editor
- Tags: Add relevant keywords to help clients find your gig
Upload Media
Add high-quality images or videos that showcase:
- Examples of your work
- What the client will receive
- Your process or workflow
Create Packages
Offer up to three pricing tiers:Basic Package
- Entry-level offering
- Lower price point
- Essential deliverables
- Most popular option
- Balanced price and value
- Additional features
- Comprehensive solution
- Highest value
- All features included
- Price
- Delivery time (in days)
- Number of revisions
- Description of what’s included
Managing Your Gigs
In Dashboard > Gigs, you can:View All Gigs
See all your gigs with their current status and performance.
Filter by Status
- Active: Published and visible to clients
- Draft: Work in progress, not visible
- Paused: Temporarily hidden from search
Edit Gigs
Update pricing, description, images, or packages at any time.
Pause/Resume
Temporarily pause gigs when you’re unavailable or at capacity.
Managing Orders
When a client purchases your gig, an order is created. Manage all orders from Dashboard > Orders.Order Workflow
Review Order Details
Check the package purchased, delivery deadline, and any special requirements from the client.
Processing
Mark the order as “Processing” and begin work. Communicate with the client if you need clarification.
Client Approval
The client reviews your work and either approves it or requests revisions (if included in the package).
Order Statuses
- Pending: Order placed, awaiting your action
- Processing: You’re actively working on the order
- Completed: Work delivered and approved by client
- Cancelled: Order was cancelled (rare)
Communication with Clients
Effective communication is key to successful client relationships.Using the Inbox
Access your messages from Dashboard > Inbox.Quick Responses
Respond to client inquiries within 24 hours to maintain a good response rate.
Professional Communication
- Be courteous and professional
- Clarify requirements before starting work
- Set clear expectations
- Keep clients updated on progress
File Sharing
Share files, mockups, and work-in-progress updates through the messaging system.
Order-Related Messages
Keep all order communication within the platform for security and dispute resolution.
Getting Paid
Khedma Market handles all payments securely. Here’s how the payment process works:Payment Process
Tracking Earnings
View your earnings in Dashboard > Earnings:- Total earnings
- Pending payments (work in progress)
- Available balance
- Payment history
Withdrawal Methods
Set up your preferred payment method to withdraw earnings:- Bank transfer
- PayPal
- Other payment methods (varies by region)
Payment processing times vary by method. Bank transfers typically take 3-5 business days.
Best Practices for Success
Optimize Your Gigs
- Use clear, keyword-rich titles
- Add high-quality images
- Write detailed descriptions
- Price competitively when starting
Deliver Quality Work
- Exceed client expectations
- Deliver on time
- Offer revisions professionally
- Maintain high standards
Build Your Reputation
- Request reviews from satisfied clients
- Maintain a high rating
- Showcase your best work
- Keep your portfolio updated
Stay Professional
- Communicate clearly
- Set realistic deadlines
- Be responsive
- Handle feedback gracefully
Tips for Growing Your Business
- Start with competitive pricing - Build your reputation before raising prices
- Specialize in a niche - Become known for specific services
- Update regularly - Keep your gigs and portfolio fresh
- Respond quickly - Fast response times attract more clients
- Deliver extras - Small bonuses create delighted customers
- Request feedback - Use reviews to improve your services
Need Help?
If you have questions or need assistance:- Contact support through your dashboard
- Visit Khedma Market for more information
- Join the Khedma Market freelancer community