Overview
Sahaj Hospitals provides streamlined admission processes for both emergency and planned admissions. Understanding the process beforehand helps ensure a smooth experience during what can be a stressful time.Types of Admissions
Emergency Admission
For patients requiring immediate medical attention:Arrival at Emergency Department
Report to the Emergency Department reception desk. Our triage nurse will assess the severity of your condition and prioritize treatment accordingly.
Initial Assessment
The emergency physician will evaluate your condition and determine if hospitalization is necessary. Immediate life-saving treatment will be provided as needed.
Admission Authorization
Once the decision to admit is made, our admissions team will be notified. They will begin the registration process at your bedside or in the emergency area.
Document Collection
Family members will be asked to provide identification and insurance information. Don’t worry if all documents aren’t immediately available - medical care takes priority.
In emergency situations, treatment begins immediately regardless of documentation or payment arrangements. Financial counseling is available 24/7 to discuss payment options.
Planned Admission
For scheduled surgeries, procedures, or treatments:Pre-Admission Consultation
Your doctor will provide an admission note specifying the date, time, and reason for admission. Schedule a pre-admission appointment at least 2-3 days before your planned admission date.
Pre-Admission Registration
Visit the Admissions Office (Ground Floor, Block A) during business hours (8:00 AM - 6:00 PM) to complete paperwork. Bring all required documents (see list below).
Medical Clearance
Complete any required pre-admission tests such as blood work, X-rays, or ECG. Your doctor will provide a list of necessary tests.
Financial Counseling
Meet with our financial counselor to discuss estimated costs, insurance coverage, and payment arrangements. Get written cost estimates for your records.
Admission Day
Arrive at the specified time on your admission date. Report to the Admissions Desk with your admission note and complete any remaining formalities.
Required Documents
Essential Documents
Bring the following documents for all admissions:- Government-issued Photo ID - Aadhaar card, PAN card, Passport, Driving License, or Voter ID
- Doctor’s Admission Note - Referral letter or admission order from your physician
- Insurance Card - If you have health insurance coverage
- Previous Medical Records - Discharge summaries, test reports, prescriptions from other hospitals
Additional Documents (if applicable)
- Insurance Pre-Authorization - Approval letter from your insurance company
- Corporate Letter - If your company provides medical benefits
- Ayushman Bharat Card - For government health scheme beneficiaries
- Senior Citizen Card - For applicable discounts
- Emergency Contact Information - Names and phone numbers of at least two contacts
Keep copies of all documents for your personal records. Original insurance cards will be returned after verification.
Registration Process
Our registration process collects essential information to ensure proper care and billing:Patient Information
- Full name, date of birth, gender, and contact details
- Current address and permanent address
- Emergency contact persons with relationships and phone numbers
- Occupation and employer details
Medical History
- Current symptoms and reason for admission
- Existing medical conditions and allergies
- Current medications and dosages
- Previous surgeries and hospitalizations
- Family medical history
Financial Information
- Insurance provider and policy details
- Preferred payment method
- Room category preference (general ward, semi-private, private, suite)
- Advance deposit amount (typically 30-50% of estimated bill)
Advance Deposit
An advance deposit is collected at the time of admission:| Room Category | Typical Deposit Range |
|---|---|
| General Ward | ₹10,000 - ₹20,000 |
| Semi-Private | ₹25,000 - ₹40,000 |
| Private Room | ₹50,000 - ₹75,000 |
| Deluxe Suite | ₹1,00,000+ |
Deposit amounts vary based on the expected duration of stay and planned procedures. Any unused portion will be refunded at discharge after final bill settlement.
Payment Methods Accepted
- Cash
- Credit/Debit Cards (Visa, MasterCard, RuPay)
- UPI and Digital Wallets
- Net Banking
- Cheque (subject to clearance)
What to Bring
Personal Items
- Comfortable, loose-fitting clothing
- Personal toiletries (soap, toothbrush, toothpaste)
- Slippers or non-slip footwear
- Eyeglasses, hearing aids, or other assistive devices
- Phone charger
- Reading material or entertainment items
Medications
- Bring all current medications in original containers
- Provide a complete list with dosages and schedules
- The medical team will review and determine which medications you can continue
Special Considerations
Maternity Admissions
For delivery and postpartum care:- Bring your prenatal records and ultrasound reports
- Pack items for the baby (clothing, diapers, blankets)
- Discuss birth plan preferences with your obstetrician
- Consider pre-registering in your third trimester
Pediatric Admissions
For children being admitted:- One parent/guardian must stay with the child at all times
- Bring comfort items (favorite toy, blanket)
- Immunization records are helpful
- Discuss the admission with your child in age-appropriate terms
International Patients
For patients traveling from abroad:- Valid passport and visa
- Travel insurance documentation
- Medical records translated to English if in another language
- Contact our International Patient Services at +91-XXX-XXXX-XXX
Discharge Planning
Discharge planning begins at admission:- Discuss expected length of stay with your care team
- Understand post-discharge care requirements
- Arrange for home care services if needed
- Plan transportation for discharge day
- Schedule follow-up appointments before leaving
Need Help?
Our Admissions Team is here to assist you:- Phone: +91-XXX-XXXX-XXX (24/7)
- Email: [email protected]
- In-Person: Admissions Office, Ground Floor, Block A
- Hours: 24/7 for emergencies, 8:00 AM - 6:00 PM for planned admissions
If you have questions about the admission process or need assistance with documentation, contact our Patient Services team at least 48 hours before your planned admission.