Visiting Hours & Policies

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Overview

Sahaj Hospitals welcomes visitors as partners in patient care. We believe family and friend support contributes to patient recovery. However, to ensure patient rest and safety, we maintain specific visiting hours and policies.

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General Visiting Hours

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Inpatient Wards

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Specialized Units

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Visitor Limits

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Number of Visitors

• General Ward: Maximum 2 visitors per patient at a time
• Semi-Private Room: Maximum 2 visitors per patient at a time
• Private Room: Maximum 3 visitors at a time
• ICU/Critical Care: Only 1 visitor at a time
• Pediatric Patients: 2 adults plus siblings (with restrictions)

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Visitor Requirements

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Age Restrictions

• Visitors must be 12 years or older for most departments
• Children under 12 may visit private rooms with special permission
• ICU and isolation units: 18 years or older only
• No age restriction for siblings visiting pediatric or maternity patients (with parental supervision)

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Health Screening

All visitors must:

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Visitor Guidelines

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Do’s

• ✓ Wash or sanitize hands before and after visiting
• ✓ Wear your visitor pass visibly at all times
• ✓ Keep voices low and minimize noise
• ✓ Follow all instructions from hospital staff
• ✓ Respect patient privacy in multi-bed rooms
• ✓ Use designated waiting areas when not in patient rooms
• ✓ Turn off or silence mobile phones
• ✓ Ask permission before taking photographs
• ✓ Support the patient’s rest and recovery
• ✓ Follow all infection control precautions (masks, gowns, gloves) if required

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Don’ts

• ✗ Do not visit if you are unwell
• ✗ Do not bring outside food without doctor’s permission
• ✗ Do not sit or lean on patient beds
• ✗ Do not touch medical equipment or adjust IV lines, monitors, etc.
• ✗ Do not smoke anywhere on hospital premises
• ✗ Do not consume alcohol before visiting
• ✗ Do not bring weapons or prohibited items
• ✗ Do not obstruct hallways or emergency exits
• ✗ Do not move patients without staff assistance
• ✗ Do not argue or raise voices in patient care areas

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Special Visiting Situations

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ICU/Critical Care Visits

ICU visiting is more restricted to ensure patient rest and allow for intensive care:

• Only immediate family members (spouse, parents, adult children, siblings)
• One visitor at a time for 30 minutes per session
• Two visiting sessions per day
• Doctor will brief family members daily at 1:00 PM and 6:00 PM
• Extended visiting hours may be granted for critically ill patients - discuss with the ICU physician

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Overnight Visitors/Attendants

Who Can Stay Overnight:

• One parent with pediatric patients (mandatory)
• One parent with maternity patients
• One family member with elderly patients (over 65) or those needing assistance
• One attendant with patients who have mobility or cognitive impairments

Overnight Attendant Requirements:

• Register at the nursing station by 8:00 PM
• Provide photo ID and contact information
• Sleep only in designated attendant areas (recliner chair, not patient bed)
• Follow all hospital policies and staff instructions
• Attendant meals can be purchased at the hospital cafeteria

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End-of-Life Visiting

For patients in palliative or end-of-life care:

• Extended visiting hours available (often 24-hour access)
• More flexible visitor limits
• Private spaces available for family gatherings
• Spiritual care services available on request
• Contact the nursing station or patient services to arrange special accommodations

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Visiting During Special Circumstances

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Infection Control Situations

When a patient has an infectious condition:

• Visitors must use personal protective equipment (PPE) - gowns, gloves, masks
• Staff will provide PPE and donning/doffing instructions
• Visitor numbers may be further limited
• Children may not be permitted
• Follow all contact precautions strictly

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COVID-19 or Pandemic Protocols

During pandemic situations:

• Visiting may be suspended or severely restricted
• Virtual visiting options available via video calls
• Check current policies at www.sajahhospitals.com/visitor-updates
• Universal masking may be required
• Temperature screening at all entry points

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Flowers and Gifts

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Permitted Items

• Balloons (no mylar/metallic balloons near oxygen areas)
• Stuffed animals and toys (new, in packaging)
• Books and magazines
• Personal care items
• Electronics (phone, tablet, laptop)

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Restricted Items

• Fresh flowers in ICU, transplant, or immunocompromised units (infection risk)
• Food items (unless approved by the medical team)
• Strongly scented items (perfumes, candles)
• Glass vases (use hospital-provided plastic alternatives)

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Virtual Visiting Options

For those unable to visit in person:

• Video Calling: Patients with phones/tablets can use FaceTime, WhatsApp video, or Zoom
• Nurse-Facilitated Calls: Nursing staff can arrange video calls for patients without devices (scheduled in advance)
• Patient Portal: Family members can receive updates through our secure patient portal
• Daily Doctor Updates: For ICU patients, family can join daily rounds via phone conference

Contact the nursing station to schedule virtual visits.

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Waiting Areas

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Family Waiting Rooms

Located on each floor near elevators:

• Comfortable seating
• Complimentary water and coffee
• Television and reading materials
• Mobile charging stations
• WiFi access (network: SajahGuest)

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Surgical Waiting Areas

Special waiting areas for families of surgical patients:

• Location: 3rd Floor, Surgical Wing
• Amenities: Paging system to receive updates, private consultation rooms
• Updates: Surgeon will meet with family after procedure completion

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Visitor Amenities

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Dining Options

• Main Cafeteria: Ground Floor, Open 7:00 AM - 9:00 PM
• Coffee Shop: Lobby Level, Open 6:00 AM - 10:00 PM
• Vending Machines: Available 24/7 on each floor

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Other Facilities

• Prayer Room: Ground Floor, open 24/7, multi-faith space
• ATM: Lobby level
• Pharmacy: Ground Floor, Open 24/7
• Gift Shop: Lobby level, Open 9:00 AM - 6:00 PM

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Parking for Visitors

• Visitor Parking: Multi-level parking structure adjacent to main building
• Rates: ₹30 for first hour, ₹20 per additional hour, ₹200 daily maximum
• Validation: Available at cafeteria with purchase
• Valet Service: Available at main entrance (₹100)

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Accessibility

Sajah Hospitals is committed to accessibility:

• Wheelchair accessible entrances and pathways
• Elevators to all floors
• Accessible restrooms on every floor
• Wheelchair availability at main entrance
• Sign language interpreters available on request (48-hour notice)
• Assistance animals permitted with documentation

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Visitor Conduct & Security

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Expected Behavior

All visitors must:

• Respect patient privacy and confidentiality
• Follow hospital policies and staff instructions
• Maintain appropriate behavior and language
• Dress modestly and appropriately
• Respect cultural and religious diversity

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Security Measures

• Photo ID required for entry to patient floors
• Visitor logs maintained
• Security cameras in public areas
• Security personnel available 24/7
• Restricted areas clearly marked

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Restricted Visitor List

Patients have the right to restrict visitors:

• Inform nursing staff of any individuals who should not be permitted to visit
• Hospital will maintain a “do not allow” list for your protection
• Legal protective orders will be honored
• All restrictions are kept confidential

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Contact Information

For questions about visiting policies:

• Patient Services: +91-XXX-XXXX-XXX
• Security Desk: Extension 1111 (from hospital phones)
• Nursing Stations: Direct dial numbers provided at admission