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Round-the-Clock Emergency Services

Sahaj Hospitals operates a fully-equipped Emergency Department providing immediate medical attention 24 hours a day, 7 days a week, 365 days a year. Our emergency team is trained to handle all types of medical emergencies with rapid response protocols.
Emergency Contact Numbers
  • Emergency Hotline: +91-XXX-EMERGENCY (Available 24/7)
  • Ambulance Services: +91-XXX-AMBULANCE
  • Trauma Helpline: +91-XXX-TRAUMA
For life-threatening emergencies, call immediately or dial 108 for government ambulance services.

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Emergency Department Overview

Our Emergency Department (ED) is designed to provide rapid assessment, stabilization, and treatment for all medical emergencies.

Triage System

Color-coded priority system ensuring critical patients receive immediate attention

24/7 Specialists

Emergency physicians, surgeons, and specialists available round-the-clock

Advanced Equipment

Modern diagnostic and life-support equipment for critical care

Fast-Track Service

Dedicated pathway for minor injuries and illnesses

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ED Facilities

Our state-of-the-art emergency department includes:
  • 40-Bed Emergency Ward
    • Separate zones for medical and surgical emergencies
    • Dedicated pediatric emergency area
    • Isolation rooms for infectious cases
    • Comfortable waiting area for attendants
  • Resuscitation Bays
    • 8 fully-equipped resuscitation beds
    • Advanced cardiac monitors and defibrillators
    • Ventilator support systems
    • Central oxygen and suction facilities
  • Minor Procedure Room
    • Wound care and suturing facility
    • Minor surgical procedures
    • Splinting and casting
    • Foreign body removal
  • Observation Unit
    • 24-hour observation beds
    • Continuous monitoring
    • Decision unit for diagnostic workup
Immediate access to diagnostic services 24/7:
  • Laboratory Services
    • STAT blood tests with 30-minute turnaround
    • Blood gas analysis
    • Cardiac biomarkers (Troponin, CK-MB, NT-proBNP)
    • Complete blood count and chemistry panels
    • Toxicology screening
  • Imaging Services
    • Digital X-ray (immediate bedside capability)
    • CT scan (brain, chest, abdomen)
    • Ultrasound (FAST, abdominal, cardiac)
    • Portable ECG machines
    • Point-of-care ultrasound (POCUS)
  • Specialized Testing
    • ECG and cardiac monitoring
    • Arterial blood gas (ABG) analysis
    • Bedside glucose monitoring
    • Pregnancy testing

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Triage and Patient Flow

Our emergency department uses a standardized triage system to ensure patients receive care based on the severity of their condition.
1

Arrival and Registration

Patient arrives at ED, basic registration details collected at triage desk
2

Rapid Triage Assessment

Trained triage nurse assesses vital signs and chief complaint within 2-3 minutes
3

Priority Classification

Patient assigned color-coded priority level (Red, Orange, Yellow, Green)
4

Treatment Area Assignment

Patient directed to appropriate care area based on triage category
5

Physician Evaluation

Emergency physician conducts detailed assessment and initiates treatment
6

Disposition

Patient either admitted, observed, or discharged based on condition

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Triage Categories

Life-threatening emergencies requiring immediate interventionExamples:
  • Cardiac arrest or severe chest pain with ECG changes
  • Severe respiratory distress or airway obstruction
  • Uncontrolled bleeding or severe trauma
  • Stroke symptoms (within golden hour)
  • Unconsciousness or altered mental status
  • Severe burns (over 20% body surface area)
  • Seizures (ongoing or recurrent)
Expected Wait Time: Immediate (0 minutes)
Serious conditions requiring rapid assessment and treatmentExamples:
  • Moderate chest pain without ECG changes
  • Severe abdominal pain
  • Head injury with brief loss of consciousness
  • High fever with signs of sepsis
  • Severe dehydration
  • Fractures with vascular compromise
  • Acute asthma attack
  • Severe allergic reactions
Expected Wait Time: Within 10-15 minutes
Conditions requiring medical attention but not immediately life-threateningExamples:
  • Moderate pain or discomfort
  • Minor fractures or sprains
  • Vomiting or diarrhea without severe dehydration
  • Minor burns
  • Minor head injuries without loss of consciousness
  • Mild allergic reactions
  • Urinary tract infections with fever
Expected Wait Time: Within 30-60 minutes
Minor conditions that can be safely delayedExamples:
  • Minor cuts and bruises
  • Cold and flu symptoms
  • Minor rashes
  • Medication refills
  • Chronic condition follow-ups
  • Non-urgent prescription requests
Expected Wait Time: Within 1-2 hours (consider OPD for such cases)
Fast-Track Clinic: For Green and some Yellow category patients, we offer a fast-track service for quicker management of minor injuries and illnesses during peak hours.

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Trauma Care Services

Sahaj Hospitals is designated as a Level I Trauma Center, equipped to handle the most severe traumatic injuries.
Our trauma team operates with a structured response system:
  • Level 1 Activation (Full Team)
    • Gunshot wounds to torso, neck, or extremities
    • Falls from over 20 feet
    • Motor vehicle accidents with ejection or rollover
    • Pedestrian struck by vehicle
    • Multiple system injuries
    • GCS score below 9
  • Level 2 Activation (Modified Team)
    • Falls from 10-20 feet
    • Motor vehicle accidents with prolonged extrication
    • Motorcycle crashes at high speed
    • Penetrating injuries to extremities
    • Major burns
Team Composition:
  • Trauma surgeon (team leader)
  • Emergency physician
  • Anesthesiologist
  • Orthopedic surgeon (on-call)
  • Neurosurgeon (on-call)
  • General surgeon
  • Emergency nurses (minimum 2)
  • Radiographer
  • Laboratory technician
Each trauma bay is equipped with:
  • Advanced trauma life support (ATLS) equipment
  • Mechanical ventilators with multiple modes
  • Rapid infusion devices for massive transfusion
  • Portable X-ray and ultrasound machines
  • Video laryngoscope for difficult airways
  • Arterial and central line insertion kits
  • Thoracostomy and pericardiocentesis equipment
  • Warming devices to prevent hypothermia
  • Complete surgical instrument sets for emergency procedures
Comprehensive care for patients with multiple injuries:
  • Primary Survey (ABCDE approach)
    • Airway maintenance with cervical spine protection
    • Breathing and ventilation assessment
    • Circulation with hemorrhage control
    • Disability (neurological assessment)
    • Exposure with environmental control
  • Resuscitation Phase
    • Massive transfusion protocol activation
    • Damage control surgery when indicated
    • Blood product management
    • Coagulopathy correction
  • Definitive Care
    • Coordinated multi-specialty approach
    • Sequential or simultaneous surgical interventions
    • Intensive care monitoring
    • Rehabilitation planning
Specialized burn management facility:
  • Acute Burn Care
    • Burn assessment and fluid resuscitation (Parkland formula)
    • Escharotomy for circumferential burns
    • Pain management protocols
    • Early excision and grafting
  • Burn Intensive Care
    • 10-bed dedicated burn ICU
    • Specialized burn dressings and biologics
    • Infection control and antimicrobial therapy
    • Nutritional support
  • Rehabilitation
    • Physical therapy and occupational therapy
    • Scar management and pressure garments
    • Psychological counseling
    • Reconstructive surgery
Golden Hour Protocol: In trauma care, the first hour after injury is critical. Our ambulance services are equipped with pre-hospital trauma care capabilities, and we maintain trauma team activation protocols to minimize door-to-treatment time.

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Critical Care Facilities

Our critical care units provide advanced life support for patients requiring intensive monitoring and treatment.

Medical ICU

20-bed unit for critically ill medical patients

Surgical ICU

15-bed unit for post-operative and surgical critical care

Cardiac ICU

12-bed specialized unit for cardiac patients

Neonatal ICU

25-bed Level III NICU for newborns

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ICU Capabilities

20-bed unit equipped for comprehensive critical care
  • Patient Monitoring
    • Central monitoring station with individual bedside monitors
    • Continuous ECG, blood pressure, SpO2, and temperature monitoring
    • Invasive hemodynamic monitoring (arterial lines, CVP, Swan-Ganz)
    • Intracranial pressure monitoring
  • Life Support Systems
    • Latest generation ventilators with multiple modes (SIMV, PRVC, APRV, HFOV)
    • Non-invasive ventilation (BiPAP/CPAP)
    • High-flow nasal cannula oxygen therapy
    • Extracorporeal membrane oxygenation (ECMO) capability
  • Specialized Treatments
    • Continuous renal replacement therapy (CRRT)
    • Plasmapheresis and therapeutic apheresis
    • Targeted temperature management
    • Advanced sepsis protocols
    • Nutritional support (enteral and parenteral)
  • Staffing
    • 24/7 intensivist coverage
    • 1:2 nurse-to-patient ratio for stable patients
    • 1:1 nursing for unstable patients
    • Respiratory therapists available round-the-clock
15-bed unit for post-operative and surgical critical care
  • Post-operative monitoring for major surgeries
  • Management of surgical complications
  • Abdominal compartment syndrome monitoring
  • Post-transplant care (kidney, liver)
  • Neurosurgical ICU capabilities
  • Trauma patient stabilization and management
Specialized Equipment:
  • Continuous EEG monitoring
  • Intracranial pressure monitors
  • Advanced wound care systems (VAC therapy)
  • Intra-aortic balloon pump (IABP)
12-bed specialized unit for cardiac patients
  • Post-cardiac surgery monitoring
  • Acute myocardial infarction management
  • Heart failure and cardiogenic shock treatment
  • Post-cardiac catheterization care
  • Arrhythmia monitoring and management
  • Mechanical circulatory support
Advanced Cardiac Care:
  • Temporary and permanent pacemaker insertion
  • Intra-aortic balloon pump (IABP) management
  • Continuous cardiac output monitoring
  • Echocardiography (bedside)
  • Cardiac biomarker trending
Step-down unit bridging ICU and general ward
  • 18-bed semi-intensive care unit
  • Continuous monitoring with lower nurse-to-patient ratio (1:4)
  • Non-invasive ventilation support
  • Suitable for patients requiring close observation but not full ICU care
  • Pre-ICU stabilization area
  • Post-ICU transition before ward transfer
ICU Visiting Hours: To ensure patient rest and infection control, ICU visiting is restricted to specific hours (usually 30 minutes twice daily). One attendant is allowed to stay outside the unit. Special provisions available for critical patients.

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Specialized Emergency Services

Comprehensive acute stroke care with time-critical interventions
  • Stroke Code Activation
    • Direct ambulance notification to stroke team
    • Pre-arrival CT scan room preparation
    • Door-to-needle time target: under 60 minutes for thrombolysis
    • Door-to-groin time: under 90 minutes for mechanical thrombectomy
  • Acute Stroke Protocols
    • IV thrombolysis (tPA) for eligible patients
    • Mechanical thrombectomy for large vessel occlusions
    • Neuroimaging (CT, CTA, MRI with diffusion-weighted imaging)
    • Neurosurgical intervention for hemorrhagic strokes
  • Stroke Monitoring
    • Dedicated 8-bed stroke unit
    • Continuous neuro-vital monitoring
    • Early rehabilitation initiation
    • Swallow assessment and dysphagia management
Dedicated unit for rapid cardiac assessment
  • 12-lead ECG within 10 minutes of arrival
  • Serial cardiac biomarkers (0, 3, 6 hours)
  • Stress testing and cardiac imaging
  • Direct access to cath lab for STEMI
  • Observation protocol for low-risk chest pain
  • Risk stratification using HEART score
  • Same-day discharge pathway for very low-risk patients
Poisoning and overdose management
  • 24/7 poison information support
  • Gastric lavage and activated charcoal administration
  • Specific antidote availability (NAC, atropine, snake anti-venom, etc.)
  • Hemodialysis for toxic ingestions
  • Psychiatric evaluation for intentional overdoses
  • Snake bite management with anti-snake venom (polyvalent and monovalent)
Child-friendly emergency care
  • Separate pediatric emergency area with colorful, calming environment
  • Pediatric emergency physicians and nurses
  • Age-appropriate equipment and medication dosing
  • Play therapy and child life specialists
  • Pediatric resuscitation team
  • Pediatric trauma protocols
  • PICU transfer protocols

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Ambulance Services

Sahaj Hospitals operates a fleet of advanced life support (ALS) ambulances equipped for pre-hospital emergency care.

Advanced Life Support

10 ALS ambulances with paramedics and emergency equipment

Basic Life Support

15 BLS ambulances for non-critical patient transport

Neonatal Ambulance

2 specialized units with incubators and ventilators

Air Ambulance

Tie-up with air ambulance services for remote transfers

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Ambulance Equipment

Each ALS ambulance is equipped with:
  • Monitoring Equipment
    • Multi-parameter monitor (ECG, SpO2, NIBP, temperature)
    • 12-lead ECG machine with transmission capability
    • Portable ventilator
    • Automated external defibrillator (AED)
  • Emergency Medications
    • ACLS drugs (epinephrine, atropine, amiodarone, etc.)
    • Analgesics and sedatives
    • Anticonvulsants
    • Bronchodilators
    • IV fluids and infusion pumps
  • Airway Management
    • Oxygen cylinders with high-flow capability
    • Bag-valve-mask devices (adult and pediatric)
    • Laryngoscope and endotracheal tubes
    • Supraglottic airway devices
    • Suction apparatus
  • Other Equipment
    • Spine boards and cervical collars
    • Traction splints
    • Stretcher with safety belts
    • Emergency childbirth kit
    • Glucometer and other point-of-care devices
  • Staffing
    • Paramedic or emergency medical technician (EMT)
    • Driver trained in emergency vehicle operation
    • Direct communication with emergency department
  • Urban Areas: Average response time 8-12 minutes
  • Suburban Areas: Average response time 15-20 minutes
  • Inter-facility Transfers: Scheduled with appropriate ambulance type
  • Air Ambulance: Coordinated for distances over 300 km or time-critical cases
GPS Tracking: All ambulances equipped with GPS for real-time location tracking and optimal route planning
Ambulance Charges: Emergency ambulance services are charged based on distance and type of ambulance. Insurance coverage may apply. Contact our billing department for detailed information.

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Emergency Preparedness

Sahaj Hospitals maintains comprehensive emergency preparedness protocols for mass casualty incidents and disasters.
  • Incident Command System
    • Designated incident commander
    • Clear chain of command
    • Communication protocols
    • Resource allocation system
  • Surge Capacity
    • Ability to accommodate 50+ additional critical patients
    • Conversion of elective areas to emergency care zones
    • Recall protocols for off-duty staff
    • Mutual aid agreements with other hospitals
  • Triage and Distribution
    • External triage area setup
    • Color-coded patient tagging
    • Decontamination facility (for chemical/biological incidents)
    • Patient tracking system
  • Regular Drills
    • Quarterly MCI simulation exercises
    • Annual disaster preparedness training
    • Inter-agency coordination drills
  • Stockpile of emergency supplies (minimum 72-hour capacity)
  • Backup power generators (100% hospital coverage)
  • Emergency water supply
  • Satellite communication systems
  • Mobile medical units for field deployment
  • Morgue facilities with surge capacity
  • Mental health crisis intervention team

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Patient Rights in Emergency

Emergency Medical Treatment: Under medical ethics and regulations, all patients presenting to the emergency department will receive appropriate screening and stabilization regardless of ability to pay. Financial counseling is available after stabilization.

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What to Expect

1

Immediate Triage

Quick assessment within 2-3 minutes of arrival
2

Priority-Based Care

Treatment based on medical urgency, not arrival time
3

Communication

Regular updates to patient and family about status and expected wait times
4

Privacy and Dignity

Respect for patient privacy during examination and treatment
5

Informed Consent

Explanation of procedures and obtaining consent (except in life-threatening situations)
6

Discharge Instructions

Clear written and verbal instructions for home care and follow-up

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When to Visit the Emergency Department

  • Chest pain or pressure, especially with sweating or shortness of breath
  • Difficulty breathing or shortness of breath
  • Sudden weakness, numbness, or difficulty speaking (stroke symptoms)
  • Severe bleeding that won’t stop
  • Sudden severe headache or worst headache of your life
  • Loss of consciousness or altered mental status
  • Severe allergic reaction (difficulty breathing, swelling of face/throat)
  • Severe burns
  • Poisoning or overdose
  • Major trauma or injuries from accidents
  • Seizures
  • Severe abdominal pain
  • Suicidal or homicidal thoughts
  • Minor cuts requiring stitches
  • Sprains and minor fractures
  • Fever without severe symptoms
  • Mild to moderate pain
  • Rashes without breathing difficulty
  • Ear infections
  • Urinary tract infection symptoms
  • Cold and flu symptoms
  • Minor burns
  • Vomiting or diarrhea without severe dehydration
When in Doubt: If you’re unsure whether your condition requires emergency care, call our emergency helpline for guidance. It’s always better to err on the side of caution for potentially serious conditions.

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