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Browser Extension Issues

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Extension not detecting applications

Symptoms: You’ve submitted a job application, but it doesn’t appear in your dashboard.
Check installation:
  1. Click the extensions icon in your browser toolbar (puzzle piece icon)
  2. Verify ApplyTrack appears in the list
  3. Ensure the toggle is ON (blue/enabled state)
If not installed:
  • Chrome: Visit Chrome Web Store → Search “ApplyTrack” → Click Add to Chrome
  • Firefox: Visit Firefox Add-ons → Search “ApplyTrack” → Click Add to Firefox
  • Edge: Visit Edge Add-ons → Search “ApplyTrack” → Click Get
After installation, sign in with your ApplyTrack credentials.
The extension must be authenticated to send data to your dashboard.Check sign-in status:
  1. Click the ApplyTrack extension icon
  2. Verify you see your account email at the top
  3. If you see “Sign In,” click it and enter your credentials
If sign-in fails:
  • Clear browser cache and cookies
  • Disable other extensions that might interfere (ad blockers, privacy tools)
  • Try signing in through an incognito/private window
ApplyTrack supports 200+ job boards, but not every platform is compatible.Verify platform support:
  1. Go to Dashboard → Settings → Supported Platforms
  2. Search for the job board you used
  3. Check the “Status” column for compatibility
Platforms with known detection issues:
  • Custom company career pages (non-ATS)
  • Mobile-only application flows
  • PDF/email-based applications
  • Applications requiring multiple redirects
Workaround: Use manual application entry for unsupported platforms. Click New Track in your dashboard and fill in the details.
Sometimes the extension’s content script doesn’t load properly.Steps to resolve:
  1. Refresh the job board page (Cmd+R or Ctrl+R)
  2. Wait for the page to fully load
  3. Submit your application again
  4. Check your dashboard after 30 seconds
If the issue persists:
  • Hard refresh with cache clear (Cmd+Shift+R or Ctrl+Shift+R)
  • Close and reopen the browser tab
  • Restart your browser completely
Outdated extensions may have compatibility issues with updated job board layouts.Check for updates:
  1. Navigate to your browser’s extension management page
    • Chrome: chrome://extensions
    • Firefox: about:addons
    • Edge: edge://extensions
  2. Enable “Developer mode” (Chrome/Edge)
  3. Click “Update” or wait for automatic updates
  4. Restart your browser after updating
Current version: v1.4.2 (as of March 2026)
For advanced troubleshooting, inspect console logs.View extension logs:
  1. Right-click the extension icon → Inspect popup
  2. Click the Console tab
  3. Look for error messages (red text)
  4. Copy the error message and send to [email protected]
Common errors:
  • Auth token expired: Sign out and sign back in
  • Network request failed: Check your internet connection
  • Permission denied: Grant extension permissions in browser settings

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Extension slowing down browser

Symptoms: Browser becomes sluggish after installing ApplyTrack.
By default, the extension activates on all job board domains. You can restrict it to only your most-used platforms.Configure domain restrictions:
  1. Click the ApplyTrack extension icon
  2. Go to Settings → Active Domains
  3. Uncheck platforms you don’t use frequently
  4. Click Save Changes
This reduces memory usage by preventing the extension from loading on unused sites.
Multiple job tracking or form-filling extensions can conflict and slow performance.Identify conflicts:
  1. Disable other job-related extensions temporarily
  2. Test browser performance
  3. Re-enable extensions one at a time to isolate the issue
Known conflicts:
  • Other application trackers (Huntr, Teal, JibberJobber)
  • Password managers with aggressive form-filling
  • Heavy privacy/ad-blocking extensions
Accumulated cache data can cause performance degradation.Clear cache:
  1. Click ApplyTrack extension icon
  2. Go to Settings → Advanced
  3. Click Clear Cache
  4. Restart your browser
This removes temporary data without affecting your saved applications.

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Email Sync Issues

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Gmail/Outlook not connecting

Symptoms: Unable to complete OAuth flow or connection keeps failing.
Some email providers block third-party OAuth by default.For Gmail:
  1. Go to Google Account → Security
  2. Enable Less secure app access (if available)
  3. Or add ApplyTrack to Trusted apps under Third-party access
For Outlook:
  1. Go to Microsoft Account → Security
  2. Under Advanced security options, enable App passwords
  3. Use the generated password for ApplyTrack authentication
If you’re using a work email (Google Workspace or Microsoft 365), your IT admin may have disabled third-party OAuth.Verify with IT:
  • Contact your IT department
  • Request approval for ApplyTrack’s OAuth app
  • Provide our OAuth app ID (available in dashboard settings)
Alternative: Use a personal Gmail/Outlook account for job search tracking instead of your work email.
Stale or corrupted tokens can prevent successful connections.Reset connection:
  1. Go to Dashboard → Settings → Email Sync
  2. Click Disconnect next to your email provider
  3. Wait 30 seconds
  4. Click Connect Gmail or Connect Outlook
  5. Complete the OAuth flow in the popup window
Make sure to allow all requested permissions during OAuth.
OAuth flows require popup windows. Extensions like popup blockers can interfere.Temporarily disable:
  • Ad blockers (uBlock, AdBlock Plus)
  • Privacy extensions (Privacy Badger, Ghostery)
  • Script blockers (NoScript)
After connecting, you can re-enable these extensions. ApplyTrack will maintain the connection.

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Email sync not updating application statuses

Symptoms: Email connection is active, but application statuses don’t change when you receive recruiter emails.
Even with a connected account, email monitoring may be turned off.Check sync status:
  1. Go to Dashboard → Settings → Email Sync
  2. Verify Sync Status shows “Active” with a green indicator
  3. Check Last Sync timestamp (should be within the last hour)
If inactive:
  • Toggle Enable Sync to ON
  • Click Sync Now to force an immediate sync
ApplyTrack can only update statuses for applications that exist in your dashboard.Troubleshoot matching:
  1. Check if the application was tracked (search for company name in dashboard)
  2. Verify the recruiter email mentions the job title or company
  3. Look for matching keywords: “interview,” “offer,” “next steps,” “application”
If emails aren’t matching:
  • Manually update the status by clicking the application card
  • Add custom tags to help the AI identify related threads
If recruiter emails are being filtered or marked as spam, ApplyTrack may not see them.Review filters:
  1. Check Gmail Filters or Outlook Rules
  2. Ensure job-related emails aren’t being auto-archived or deleted
  3. Search your Spam folder for recruiter emails
  4. Mark legitimate recruiter emails as “Not Spam”
ApplyTrack only scans your primary inbox and sent folders, not custom labels/folders.
Email sync runs every 15 minutes. Recent emails may not be processed immediately.Force a sync:
  1. Go to Settings → Email Sync
  2. Click Sync Now
  3. Wait 1-2 minutes for processing
  4. Refresh your dashboard
Sync schedule:
  • Free tier: Every 60 minutes
  • Premium: Every 15 minutes
  • Platinum: Every 5 minutes + real-time webhooks

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Login & Account Issues

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Cannot log in to dashboard

Symptoms: Login fails with “Invalid credentials” or account not found.
If you’ve forgotten your password or it’s not working:
  1. Go to applytrack.ai/login
  2. Click Forgot? under the password field
  3. Enter your email address
  4. Check your inbox for the password reset link (check spam folder)
  5. Click the link and create a new password
  6. Try logging in again
Password requirements:
  • At least 8 characters
  • Include uppercase and lowercase letters
  • Include at least one number
If you signed up with a social login (GitHub, Google), you may not have a password-based account.Check account type:
  1. Try clicking Continue with Google or Continue with Github on the login page
  2. If that works, your account uses social authentication
Set up password login:
  1. Log in via social provider
  2. Go to Settings → Account → Security
  3. Click Add Password
  4. Create a password for traditional login
Corrupted session data can prevent login.Clear site data:
  1. Open browser settings
  2. Go to Privacy and Security → Clear browsing data
  3. Select Cookies and site data and Cached images and files
  4. Time range: All time
  5. Click Clear data
  6. Try logging in again
You may need to re-authenticate the browser extension after clearing cookies.
Browser extensions or cached states can interfere with login.Test in clean environment:
  1. Open an incognito/private window (Cmd+Shift+N or Ctrl+Shift+N)
  2. Navigate to applytrack.ai/login
  3. Attempt to log in
If incognito works:
  • Disable browser extensions one by one to find the culprit
  • Reset browser settings to default
  • Update your browser to the latest version

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Two-factor authentication (2FA) issues

Symptoms: 2FA code not working or not receiving codes.
If you’re using an authenticator app (Authy, Google Authenticator), time drift can cause invalid codes.Sync time:
  • Google Authenticator: Settings → Time correction for codes → Sync now
  • Authy: Settings → App protection → Sync
Make sure your device’s clock is set to automatic/network time.
When you enabled 2FA, you received a set of backup codes.Use backup code:
  1. On the 2FA prompt, click Use backup code
  2. Enter one of your saved backup codes
  3. After logging in, go to Settings → Security → Two-Factor Authentication
  4. Generate new backup codes (the used one is now invalid)
If you’ve lost access to your authenticator and backup codes:
  1. Click Can’t access your authenticator? on the 2FA screen
  2. Verify your email address
  3. Check your inbox for the 2FA recovery link
  4. Follow the link to disable 2FA
  5. Log in with just email and password
  6. Re-enable 2FA with a new authenticator app
For security, this process may take 24-48 hours to complete.

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Dashboard & Data Issues

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Dashboard not loading or displaying errors

Symptoms: Blank screen, infinite loading, or error messages in dashboard.
Ensure you have a stable connection:
  1. Try loading another website (e.g., google.com)
  2. Run a speed test
  3. Restart your router if needed
ApplyTrack requires a minimum 1 Mbps connection for optimal performance.
ApplyTrack may be experiencing downtime or maintenance.Check status:
  • Visit status.applytrack.ai
  • Check our Twitter @applytrack for updates
  • Look for banner messages on the login page
During planned maintenance (announced 48 hours in advance), some features may be temporarily unavailable.
ApplyTrack requires modern browser features that may not be available in older versions.Minimum requirements:
  • Chrome 90+
  • Firefox 88+
  • Edge 90+
  • Safari 14+
Update browser:
  • Chrome: Menu → Help → About Google Chrome → Auto-updates
  • Firefox: Menu → Help → About Firefox → Auto-updates
  • Edge: Menu → Help and feedback → About Microsoft Edge
Some extensions can break dashboard functionality.Known problematic extensions:
  • Aggressive ad blockers
  • Script blockers (NoScript, uMatrix)
  • VPNs with aggressive filtering
Try disabling these extensions and refreshing the dashboard.

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Applications missing or data not syncing

Symptoms: Applications you know you added aren’t showing up, or dashboard data is outdated.
The dashboard caches data for performance. Force a fresh load:
  1. Press Cmd+Shift+R (Mac) or Ctrl+Shift+R (Windows) for hard refresh
  2. Or click the Sync icon in the dashboard header
  3. Wait 5-10 seconds for data to load
Applications may be hidden by active filters.Clear filters:
  1. Look for filter indicators in the dashboard header
  2. Click Clear All Filters
  3. Remove any search queries in the search bar
  4. Reset date range to “All Time”
Archived applications are hidden by default—toggle Show Archived to see them.
If you use ApplyTrack on multiple devices, ensure you’re logged into the same account.Check account:
  1. Click your profile icon in the top right
  2. Verify the email address matches your primary account
  3. If you have multiple accounts, sign out and sign in to the correct one
If applications are genuinely missing due to a bug:
  1. Note the missing application details (company, job title, date applied)
  2. Email [email protected] with:
    • Your account email
    • List of missing applications
    • Approximate date range when they were added
  3. Our team can attempt data recovery from backups (within 30 days)

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Billing & Subscription Issues

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Payment failed or subscription canceled

Symptoms: Payment declined, subscription downgraded unexpectedly.
Expired cards or insufficient funds cause payment failures.Update billing:
  1. Go to Settings → Billing
  2. Click Update Payment Method
  3. Enter new card details
  4. Click Retry Payment to reactivate subscription
If the retry succeeds, your subscription resumes immediately with full access restored.
Some banks flag SaaS subscriptions as suspicious.Contact your bank:
  • Confirm the charge is legitimate
  • Whitelist charges from “ApplyTrack” or “Stripe” (our payment processor)
  • Increase online purchase limits if applicable
Address verification (AVS) failures can cause declined payments.Update address:
  1. Go to Settings → Billing
  2. Ensure billing address matches your card’s registered address exactly
  3. Save changes and retry payment

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Not receiving invoices

Symptoms: You’re being charged but not receiving email receipts.
Invoices may be filtered by your email provider.
  1. Search for “ApplyTrack” or “invoice” in your email
  2. Check Spam, Promotions, and Updates folders
  3. Mark as “Not Spam” and add [email protected] to contacts
All invoices are available in your account:
  1. Go to Settings → Billing → Invoice History
  2. Click the invoice you need
  3. Download as PDF
Invoices are retained for 7 years for tax purposes.
If your billing email differs from your account email:
  1. Go to Settings → Billing
  2. Update Invoice Email Address
  3. Future invoices will be sent to the new address

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Still Need Help?

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Reach our support team via email or live chat (Premium users). Average response time: 24-48 hours (12 hours for Premium).

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Status Page

Check real-time system status and subscribe to incident notifications.
Emergency Support: If you’re experiencing a critical issue preventing access to your account or data loss, email [email protected] with “URGENT” in the subject line. Critical issues are prioritized and addressed within 6 hours.

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