Getting Started
What is ApplyTrack and how does it work?
What is ApplyTrack and how does it work?
Which job boards and platforms are supported?
Which job boards and platforms are supported?
- Major platforms: LinkedIn, Indeed, Glassdoor, ZipRecruiter
- Tech-focused: AngelList, Wellfound, Hired, Triplebyte
- Company career pages: Most ATS systems like Greenhouse, Lever, Workday, and Taleo
- Startup boards: Y Combinator jobs, RemoteOK, We Work Remotely
Do I need to install anything to use ApplyTrack?
Do I need to install anything to use ApplyTrack?
- Chrome: Chrome Web Store
- Firefox: Firefox Add-ons
- Edge: Microsoft Edge Add-ons
Can I use ApplyTrack without the browser extension?
Can I use ApplyTrack without the browser extension?
Extension & Auto-Tracking
How does the extension detect job applications?
How does the extension detect job applications?
- Company name and job title
- Application date and time
- Job description and requirements
- Application URL and platform metadata
- Location and salary information (if available)
Does the extension slow down my browser?
Does the extension slow down my browser?
Will the extension work on all websites?
Will the extension work on all websites?
Can I temporarily disable the extension?
Can I temporarily disable the extension?
Email Sync & Integration
How does email sync work?
How does email sync work?
- Recruiter responses → Status changes to “In Review”
- Interview invitations → Status changes to “Interviewing”
- Rejection emails → Status changes to “Not Selected”
- Offer letters → Status changes to “Offer Extended”
What email providers are supported?
What email providers are supported?
- Gmail (including Google Workspace accounts)
- Outlook (including Microsoft 365 accounts)
Is my email data secure?
Is my email data secure?
- OAuth authentication: We never store your email password
- Encrypted storage: All email metadata is encrypted at rest using AES-256
- Minimal access: We only read job-related threads, not your entire inbox
- Local processing: Email content is analyzed using locally-hosted models, not sent to third parties
- GDPR compliant: Full data deletion available on request
Can I disconnect my email at any time?
Can I disconnect my email at any time?
- Stop all future email monitoring
- Revoke OAuth tokens immediately
- Preserve your existing application data (unless you choose to delete it)
Pricing & Plans
What's included in the free tier?
What's included in the free tier?
- Track up to 5 applications per month
- Automatic application detection via browser extension
- Standard dashboard with application status tracking
- Manual application entry
- Basic analytics
What's the difference between Premium and Platinum plans?
What's the difference between Premium and Platinum plans?
Can I change plans at any time?
Can I change plans at any time?
- Upgrading: Instant access to new features, prorated billing for the current period
- Downgrading: Feature access removed at the end of current billing cycle, no partial refunds
Do you offer annual billing or discounts?
Do you offer annual billing or discounts?
- Premium Pro: 21.60)
- Platinum Elite: 45.60)
What happens if I cancel my subscription?
What happens if I cancel my subscription?
- Your account remains active until the end of the current billing period
- You’ll automatically be downgraded to the free tier
- Your application data is preserved (up to the free tier limit of 5 applications)
- Premium features (email sync, AI insights, etc.) will be disabled
Data & Privacy
How is my application data stored?
How is my application data stored?
- Encryption at rest: AES-256 encryption for all stored data
- Encryption in transit: TLS 1.3 for all API communications
- Isolated storage: Your data is logically separated from other users
- Regular backups: Automated daily backups with 30-day retention
- SOC 2 compliant: Annual third-party security audits
Can I export my application data?
Can I export my application data?
- CSV: Import into Excel or Google Sheets
- JSON: Machine-readable format for custom integrations
- PDF: Formatted report with all application details
How do I delete my account and data?
How do I delete my account and data?
- Go to Settings → Account
- Scroll to Danger Zone
- Click Delete Account
- Confirm deletion (this action is irreversible)
- All application data is permanently removed within 48 hours
- Email sync connections are revoked immediately
- Browser extension access is disabled
- All subscriptions are canceled with no refunds
Do you sell or share my data with third parties?
Do you sell or share my data with third parties?
Dashboard & Features
What metrics does the dashboard track?
What metrics does the dashboard track?
- Total Applications: Count with month-over-month growth percentage
- Interviews: Number of interviews scheduled and completed
- Offer Rate: Percentage of applications resulting in offers
- Active Pipeline: Applications currently in discussion
- Response Rate: Percentage of applications receiving recruiter responses
- Time-to-Response: Average time from application to first recruiter contact
Can I manually edit application details?
Can I manually edit application details?
- Edit company name, job title, location, salary
- Update application status manually
- Add custom notes and tags
- Upload related documents (resume, cover letter)
- Set interview dates and reminders
- Archive or delete applications
How do AI insights work?
How do AI insights work?
- Response rate analysis: Identify which job types, companies, or platforms yield the best response rates
- Timing optimization: Suggest optimal days and times to submit applications
- Profile recommendations: Detect patterns in successful vs. unsuccessful applications
- Opportunity alerts: Notify you of new job postings matching your profile
- Strategic guidance: Weekly summaries with actionable next steps
Can I access ApplyTrack on mobile?
Can I access ApplyTrack on mobile?
Support & Help
How do I contact support?
How do I contact support?
- Email: [email protected] (24-48 hour response time)
- Priority support: Premium and Platinum users receive responses within 12 hours
- Documentation: Comprehensive guides at docs.applytrack.ai
- Community: Join our Discord for peer support and product updates
Do you offer onboarding or training?
Do you offer onboarding or training?
- Interactive product tour on first login
- Quick start guide and video tutorials
- Email onboarding sequence with best practices
- 1-on-1 onboarding call with a career specialist
- Custom dashboard configuration
- Strategic planning session
What if I have a feature request?
What if I have a feature request?
- In-app feedback: Click the feedback icon in your dashboard
- Email: [email protected]
- Community roadmap: Vote on upcoming features at roadmap.applytrack.ai
