Contact Support

Subject: [Brief description of issue]

Account Email: [email protected]
Plan: [Free / Premium Pro / Platinum Elite]

Issue Description:
[Detailed explanation of the problem]

Steps to Reproduce:
1. [First action taken]
2. [Second action taken]
3. [Result/error]

Expected Behavior:
[What you expected to happen]

Actual Behavior:
[What actually happened]

Environment:
- Browser: [e.g., Chrome 120.0.6099.109]
- Extension Version: [e.g., v1.4.2]
- Operating System: [e.g., macOS 14.2.1]

Screenshots/Attachments:
[Attach any relevant screenshots or files]

Additional Context:
[Any other relevant information]
```text

---

## Response Time Expectations

<Note>
  All response times are **initial response** times. Complex issues may require multiple exchanges to fully resolve. We'll keep you updated throughout the process.
</Note>

| Plan | Email Response | Live Chat | Emergency |
|------|----------------|-----------|----------|
| **Free Tier** | 24-48 hours | Not available | Not available |
| **Premium Pro** | 12 hours | Business hours | Not available |
| **Platinum Elite** | 6 hours | Priority queue | 6 hours (24/7) |
| **Enterprise** | 4 hours | Dedicated rep | 2 hours (24/7) |

**Business hours**: Monday-Friday, 9am-6pm EST (excluding US holidays)

---

## Other Contact Options

### Sales & Enterprise Inquiries

Interested in ApplyTrack for your team or organization?

- **Email**: [email protected]
- **Schedule a demo**: [calendly.com/applytrack/demo](https://calendly.com/applytrack/demo)

We offer custom enterprise plans with:
- Team analytics and reporting
- SSO and advanced security
- Custom integrations
- Dedicated account manager
- SLA guarantees

### Feature Requests & Feedback

Help shape the future of ApplyTrack:

- **Email**: [email protected]
- **Public roadmap**: [roadmap.applytrack.ai](https://roadmap.applytrack.ai)
- **In-app feedback**: Click the feedback icon in your dashboard

We review all feedback and prioritize features based on user demand. Premium users' requests are weighted higher.

### Partnership & Integration Inquiries

Interested in partnering or building an integration?

- **Email**: [email protected]

We're open to:
- ATS and job board integrations
- Career coaching partnerships
- Educational institution programs
- API partnerships

### Security & Privacy Concerns

Report security vulnerabilities or privacy issues:

- **Email**: [email protected]
- **Responsible disclosure**: We follow a 90-day disclosure policy

For verified security reports, we offer:
- Recognition in our security acknowledgments
- Swag and premium account credits
- Bug bounty rewards for critical vulnerabilities

### Press & Media

Journalists and media inquiries:

- **Email**: [email protected]
- **Press kit**: [applytrack.ai/press](https://applytrack.ai/press)

Response time: 24-48 hours

---

## Self-Service Resources

Many questions can be answered through our comprehensive documentation:

<CardGroup cols={3}>
  <Card title="Quickstart Guide" icon="rocket" href="/quickstart">
    Get up and running with ApplyTrack in minutes.
  </Card>
  
  <Card title="Feature Docs" icon="book" href="/features/dashboard">
    Deep dives into every ApplyTrack feature and capability.
  </Card>
  
  <Card title="API Reference" icon="code" href="/api-reference/introduction">
    Technical documentation for developers and integrations.
  </Card>
  
  <Card title="FAQ" icon="circle-question" href="/resources/faq">
    Frequently asked questions about features, pricing, and more.
  </Card>
  
  <Card title="Troubleshooting" icon="wrench" href="/resources/troubleshooting">
    Solutions to common technical issues and errors.
  </Card>
  
  <Card title="Video Tutorials" icon="video" href="https://youtube.com/@applytrack">
    Step-by-step video guides for key workflows.
  </Card>
</CardGroup>

---

## Social Media & Community

Stay updated and connect with the ApplyTrack community:

<CardGroup cols={2}>
  <Card title="Twitter" icon="twitter" href="https://twitter.com/applytrack">
    Product updates, tips, and company news.
    
    **@applytrack**
  </Card>
  
  <Card title="LinkedIn" icon="linkedin" href="https://linkedin.com/company/applytrack">
    Company updates, career content, and job search strategies.
    
    **ApplyTrack AI**
  </Card>
  
  <Card title="GitHub" icon="github" href="https://github.com/applytrack">
    Open-source tools, SDKs, and integration examples.
    
    **@applytrack**
  </Card>
  
  <Card title="Discord" icon="discord" href="https://discord.gg/applytrack">
    Community forum for users, tips, and peer support.
    
    **1,200+ members**
  </Card>
</CardGroup>

---

## Office & Company Information

**ApplyTrack AI, Inc.**

- **Email**: [email protected]
- **Website**: [applytrack.ai](https://applytrack.ai)
- **Legal**: [Privacy Policy](https://applytrack.ai/privacy) | [Terms of Service](https://applytrack.ai/terms)

<Note>
  ApplyTrack is a remote-first company. We do not have a physical office for in-person support. All support is provided via email, chat, and video calls.
</Note>

---

## Feedback on Documentation

Found an error or have suggestions for improving these docs?

- **GitHub**: Open an issue or PR at [github.com/applytrack/docs](https://github.com/applytrack/docs)
- **Email**: [email protected]

We appreciate your help in keeping our documentation accurate and helpful!

---

<Tip>
  **Premium Support Upgrade**: Need faster support? Upgrade to Premium Pro or Platinum Elite for priority email response, live chat during business hours, and dedicated account assistance.
  
  [View pricing plans →](https://applytrack.ai/pricing)
</Tip>