Skip to main content
The Sistema de Seguimiento de Solicitudes uses a secure authentication system to protect sensitive transparency request data. This guide will walk you through the login process and user roles.

​
Logging In

To access the system, you’ll need valid credentials provided by your system administrator.
1

Navigate to the Login Page

Open your browser and go to the application URL. You’ll be automatically redirected to the login page if you’re not authenticated.
2

Enter Your Credentials

Enter your username (Nombre de Usuario) and password (Contraseña) in the respective fields.
Nombre de Usuario: your_username
Contraseña: ********
3

Click Accept

Click the Aceptar button to submit your credentials. The button will show “Iniciando sesión…” while processing.
4

Access the Main Menu

Upon successful authentication, you’ll be redirected to the main menu (/menu) where you can access different modules.

​
User Roles and Permissions

The system implements role-based access control with different permission levels:

​
CONSULTA Role (Read-Only)

Users with the CONSULTA role have read-only access:
  • Can view request details and expedientes
  • Cannot edit or modify any information
  • Form fields and save buttons are disabled
  • A warning message displays: “Solo tienes permisos de lectura. No puedes editar este expediente.”

​
Full Access Roles

Users with full access can:
  • Create new transparency requests
  • Edit and update existing expedientes
  • Manage files and documents
  • Generate reports and statistics
  • Modify request status and deadlines
The system automatically determines your permissions based on your assigned role. If you need different access levels, contact your system administrator.

​
Authentication Features

​
Secure Token Management

The system uses JWT (JSON Web Token) authentication:
  • Tokens are securely stored in the browser
  • Authentication state persists across page reloads
  • Automatic session management
  • Secure API communication

​
Session Handling

  • Sessions remain active during normal use
  • Inactive sessions may expire for security
  • You’ll be redirected to login if your session expires
  • Use forceLoad: true for clean navigation after login

​
Troubleshooting Login Issues

​
Invalid Credentials

If you see an error message after attempting to login:
  1. Verify your username and password are correct
  2. Check for typos or extra spaces
  3. Ensure Caps Lock is not enabled
  4. Contact your administrator if you’ve forgotten your password

​
Loading Issues

If the login button shows “Iniciando sesión…” indefinitely:
  1. Check your internet connection
  2. Verify the API server is accessible
  3. Clear your browser cache and try again
  4. Contact technical support if the issue persists
Never share your login credentials with others. Each user should have their own account for security and audit purposes.

​
Next Steps

Once logged in, you can:

Build docs developers (and LLMs) love

Get started for freeTalk to us