Enable or disable the assistant
Toggle the assistant status to enable or disable the assistant for your documentation site.
Set deflection email
In the Response Handling section, enable the assistant to redirect unanswered questions to your support team. Specify an email address for the assistant to give to users if it cannot answer their question. You can also enable a “Contact support” button to appear in the assistant chat panel.
Search domains
In the Response Handling section, configure domains that the assistant can use for web search to find additional context when answering questions.- Domains must be publicly available.
- Domains that require JavaScript to load are not supported.
- Domain-level filtering
example.com: Search only theexample.comdomaindocs.example.com: Search only thedocs.example.comsubdomain*.example.com: Search all subdomains ofexample.com
- Path-level filtering
docs.example.com/api: Search all pages under the/apisubpath
- Multiple patterns
- Add multiple entries to target different sections of sites
Add sample questions
Help your users begin conversations with the assistant by adding starter questions. The assistant can generate page-specific questions based on the page a user is viewing or you can add persistent questions that are available across pages. You can add up to three starter questions. Click Ask AI for recommended questions based on your documentation.
Bot protection
In the Bot Protection section, enable invisible captcha to protect your assistant from automated abuse. The bot protection is privacy-friendly and invisible to nearly all visitors. To enable bot protection:- Go to the Assistant settings page in your dashboard.
- In the Bot Protection section, toggle Invisible Captcha on.
If you use custom Content Security Policy headers, you must include
hcaptcha.com and *.hcaptcha.com in your allowlist.Manage billing
The assistant uses tiered message allowances. A message is any user interaction with the assistant that receives a correct response. If you have unused messages, up to half of your message allowance can carry over to the next billing cycle. For example, if you have a 1,000 message allowance and you use 300 messages, 500 messages carry over to the next billing cycle giving you a total of 1,500 messages for the next billing cycle. By default, the assistant allows overages. You can disable overages to avoid incurring additional costs for usage beyond your tier. If you reach your message allowance with overages disabled, the assistant is unavailable until your message allowance resets. If you allow overages, each message beyond your allowance incurs an overage charge, but occasional overages may be cheaper than upgrading to a higher tier depending on your usage.Change your assistant tier
Assistant tiers determine your monthly message allowance and pricing. View and change your current tier on the Billing tab of the assistant page in your dashboard. In the Spending Controls section, select your preferred tier from the dropdown menu. Upgrade your tier:- Your new message allowance is available immediately.
- You pay a prorated difference for the current billing cycle.
- Your message allowance updates immediately.
- Pricing changes take effect at the start of your next billing cycle.
- Unused messages from your current tier do not carry over.