Why migrate to Polar?
Polar offers several advantages over traditional payment platforms:Developer-First
Built by developers, for developers. Clean REST API, type-safe SDKs, and comprehensive documentation.
Open Source
Fully open source with Apache 2.0 license. Transparent pricing, no vendor lock-in, and community-driven development.
All-in-One
Payments, subscriptions, benefits, usage billing, and customer portal in one platform.
Lower Fees
Simple 4% + 40¢ per transaction. No monthly fees, no setup costs, no surprises.
Migration overview
Migrating to Polar involves four main phases:Timeline: Most migrations complete in 1-2 weeks depending on complexity. For large customer bases (10,000+ subscribers), plan for 2-4 weeks.
Platform-specific guides
- Stripe Billing
- Paddle
- Lemon Squeezy
- Other Platforms
Migrating from Stripe Billing
Polar uses Stripe for payment processing, making migration smoother. You can keep your existing Stripe account.Data mapping
| Stripe Billing | Polar Equivalent |
|---|---|
| Product | Product |
| Price | Product Price |
| Customer | Customer |
| Subscription | Subscription |
| Invoice | Order (for subscription) |
| Charge | Order (one-time) |
| Coupon | Discount |
Migration steps
Connect same Stripe account
In Polar:
- Go to Settings → Finance → Accounts
- Click Connect Stripe
- Use the same Stripe account you’re currently using
Import customers
Polar can automatically sync customers from your Stripe account:For bulk imports, use the API:
Transition subscriptions
Option 1: Natural renewal (recommended)Wait for subscriptions to renew naturally:
- Keep Stripe Billing running
- New purchases go through Polar
- Existing subscriptions renew through Polar at next billing date
- Cancel Stripe Billing once all migrated
Keep using Stripe webhooks
You can continue using Stripe webhooks during transition:Migration checklist
Use this checklist to track your migration progress:Planning
Pre-migration tasks
Pre-migration tasks
- Export all data from current platform
- Document current products and pricing
- List all active subscriptions
- Review integration points in your app
- Create migration timeline
- Draft customer communication plan
Setup
Polar configuration
Polar configuration
- Create Polar account
- Connect Stripe account
- Complete merchant onboarding
- Set up organization profile
- Create API access tokens
- Configure webhook endpoints
Product migration
Product setup
Product setup
- Create all products in Polar
- Configure pricing models
- Add product descriptions and media
- Set up benefits (if applicable)
- Create discount codes
- Test checkout flows
Customer migration
Customer transition
Customer transition
- Import customer data
- Send migration announcement
- Provide payment method update instructions
- Handle customer support questions
- Transition active subscriptions
- Verify benefit grants
Integration
Code updates
Code updates
- Update checkout creation code
- Implement Polar webhook handlers
- Update subscription management UI
- Add customer portal links
- Test complete purchase flow
- Test subscription renewal
- Test webhook events
Common challenges
Payment method migration
Payment method migration
Challenge: Customers need to re-enter payment detailsSolutions:
- Use same Stripe account (if migrating from Stripe)
- Send clear instructions with customer portal links
- Offer incentives (discount) for early migration
- Provide grace period for payment method updates
- Support team ready for questions
Subscription timing
Subscription timing
Challenge: Avoiding double charges during migrationSolutions:
- Start Polar subscriptions at next billing date
- Prorate partial periods
- Cancel old subscription after new one activates
- Monitor for duplicate charges
Historical data
Historical data
Challenge: Preserving transaction history and analyticsSolutions:
- Export complete history before migration
- Store in your database or data warehouse
- Keep old platform in read-only mode
- Document retention period for old system
Benefit continuity
Benefit continuity
Challenge: Ensuring uninterrupted access to purchased benefitsSolutions:
- Grant benefits to migrated customers immediately
- Map old entitlements to new benefits
- Verify benefit access before canceling old subscriptions
- Provide fallback access during transition
Customer communication
Customer communication
Challenge: Keeping customers informed and reducing confusionSolutions:
- Announce migration 30 days in advance
- Send weekly reminders
- Create FAQ page
- Offer live support during migration
- Send confirmation after successful migration
- Day 0: Initial announcement
- Day 7: First reminder with action steps
- Day 14: Second reminder with deadline
- Day 21: Final reminder with support offer
- Day 30: Migration complete confirmation
Post-migration tasks
After completing the migration:Verify everything works
- Test complete purchase flows
- Verify webhook delivery
- Check benefit grants
- Confirm subscription renewals
- Review customer portal access
Monitor closely
- Watch for failed payments
- Track customer support inquiries
- Monitor webhook errors
- Check benefit grant status
- Review transaction success rates
Update documentation
- Update developer docs
- Revise customer help articles
- Update marketing materials
- Refresh API documentation links
- Archive old platform references
Gather feedback
- Survey customer experience
- Review support tickets
- Analyze checkout completion rates
- Document lessons learned
- Identify optimization opportunities
Need migration help?
We’re here to help make your migration smooth:Join Discord
Get real-time help from our community
GitHub Discussions
Ask questions and share experiences
Email Support
Contact our team for personalized assistance
Book a Call
Schedule time with our migration specialists
Large-scale migrations: For organizations with 10,000+ active subscriptions, we offer dedicated migration support. Contact us to discuss your specific needs.
Success stories
Case Study: SaaS company migrates from Stripe Billing
Case Study: SaaS company migrates from Stripe Billing
Company: Mid-sized SaaS with 5,000 subscribersChallenge: Complex product catalog, multiple subscription tiers, and usage-based billingApproach:
- Used same Stripe account for seamless transition
- Migrated at natural renewal dates over 2 months
- Implemented webhooks for both platforms during transition
- Leveraged Polar’s usage-based billing features
- Zero customer complaints
- Reduced billing code by 60%
- Saved $2,000/month in platform fees
- Improved checkout conversion by 12%
Additional resources
API Reference
Complete API documentation
Webhook Events
All available webhook events
SDK Documentation
TypeScript, Python, PHP, and Go SDKs