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Overview

The user management system allows administrators to manage all platform users including customers, sellers, staff members, and their associated permissions and activities.

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Customer Management

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Viewing Customers

Access the complete list of verified customers. Route: /admin/customers
1

Navigate to Customers

Go to Users > Customers from the admin menuScreenshot Description: Admin menu with Users dropdown expanded showing Customers option
2

Search Customers

Use the search bar to find customers by:
  • Name
  • Email address
3

View Customer Details

Click on a customer to view their complete profile and order history

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Creating Customers

Manually add new customers to the platform.
1

Access Customer Creation

Click “Add New Customer” button
2

Enter Customer Information

Fill in required fields:
  • Full name (required)
  • Email address (required, must be unique)
  • Phone number (required, must be unique)
Route: POST /admin/customers/store
3

Save Customer

Click “Save” to create the customer account
Customers created through the admin panel are automatically verified and can immediately place orders.

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Banning Customers

Restrict customer access when necessary.
1

Locate Customer

Find the customer in the customer list
2

Toggle Ban Status

Click the ban/unban buttonRoute: /admin/customers_ban/{customer}
3

Confirm Action

  • Success message: “Customer Banned Successfully”
  • To unban: “Customer UnBanned Successfully”
Banned customers cannot:
  • Log into their accounts
  • Place new orders
  • Access their dashboard
Their existing data remains in the system.

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Logging in as Customer

View the platform from a customer’s perspective.
1

Select Customer

From the customer list, locate the customer account
2

Click Login Button

Click “Login as Customer”Route: /admin/customers/login/{id}
3

Access Customer Dashboard

You’ll be logged in as that customer and redirected to their dashboard
This feature is useful for:
  • Troubleshooting customer issues
  • Verifying customer experience
  • Placing test orders
Always log out and return to your admin account after testing.

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Deleting Customers

1

Select Customer(s)

Choose customers to delete from the list
2

Execute Delete

  • Single delete: Click delete icon for individual customer
  • Bulk delete: Select multiple and use bulk action
Routes:
  • Single: /admin/customers/destroy/{id}
  • Bulk: POST /admin/bulk-customer-delete
3

Confirm Deletion

Confirm to permanently remove customer data

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Seller Management

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Viewing Sellers

Access all registered sellers on the platform. Route: /admin/sellers

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Seller Verification

Review and approve seller verification requests.
1

View Verification Requests

Navigate to Sellers > Verification Requests
2

Review Submitted Documents

Click on a pending request to view:
  • Business information
  • Verification documents
  • Submitted form data
Route: /admin/sellers/view/{id}/verificationScreenshot Description: Seller verification form showing uploaded documents and business details
3

Approve or Reject

  • To approve: Click “Approve Seller” Route: /admin/sellers/approve/{id}
  • To reject: Click “Reject Request” Route: /admin/sellers/reject/{id}

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Managing Seller Status

1

Access Seller Profile

Click on a seller from the seller list
2

Update Approval Status

Toggle seller approval status to enable/disable their ability to sellRoute: POST /admin/sellers/approved
3

Ban/Unban Seller

Restrict seller access if neededRoute: /admin/sellers_ban/{id}

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Seller Payment History

Track payments made to sellers.
1

Navigate to Payments

Go to Sellers > Payment HistoryRoute: /admin/seller/payments
2

View Payment Details

Click on a payment to see full transaction detailsRoute: /admin/seller/payments/show/{id}

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Seller Withdraw Requests

Manage seller withdrawal requests.
1

Access Withdraw Requests

Navigate to Sellers > Withdraw RequestsRoute: /admin/withdraw_requests_all
2

Review Request

Click on a request to view:
  • Requested amount
  • Seller’s available balance
  • Payment method preferences
3

Process Payment

Open the payment modal and process the withdrawalRoute: POST /admin/withdraw_request/payment_modal

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Logging in as Seller

Access the seller panel as a specific seller. Route: /admin/sellers/login/{id}
Use this to:
  • Help sellers with technical issues
  • Verify seller panel functionality
  • Train new sellers

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Bulk Seller Operations

Delete multiple sellers simultaneously. Route: POST /admin/bulk-seller-delete

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Staff Management

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Creating Staff Accounts

1

Access Staff Section

Navigate to Users > StaffRoute: /admin/staffs
2

Add New Staff

Click “Add New Staff Member”
3

Assign Role

Select a role with appropriate permissions
4

Enter Staff Details

Fill in name, email, and password
5

Save Staff Account

Create the account with assigned permissions

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Role Management

Define roles and permissions for staff members.
1

Navigate to Roles

Go to Users > RolesRoute: /admin/roles
2

Create New Role

Click “Add New Role” and enter role name
3

Assign Permissions

Select permissions for this role from available options:
  • View all customers
  • Login as customer
  • Ban customer
  • Delete customer
  • Seller commission configuration
  • Product management
  • Order management
  • And many more…
Route: POST /admin/roles/add_permissionScreenshot Description: Permission assignment interface showing categorized permission checkboxes
4

Save Role

Save the role with selected permissions

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User Permissions

Key permission categories:

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Customer Permissions

  • view_all_customers: View customer list
  • login_as_customer: Access customer accounts
  • ban_customer: Ban/unban customers
  • delete_customer: Remove customer accounts

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Seller Permissions

  • seller_commission_configuration: Manage commission rates
  • seller_verification_form_configuration: Configure verification requirements
  • pay_to_affiliate_user: Process affiliate payments
  • view_affiliate_users: Access affiliate user list

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General Settings Permissions

  • general_settings: Access general configuration
  • features_activation: Enable/disable platform features
  • smtp_settings: Configure email settings
  • payment_methods_configurations: Manage payment gateways
  • order_configuration: Configure order settings

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Best Practices

  1. Regular Audits: Review user accounts regularly
  2. Permission Management: Grant minimum necessary permissions to staff
  3. Verification: Always verify seller documents thoroughly
  4. Customer Support: Use “login as customer” to troubleshoot issues
  5. Secure Deletion: Backup data before bulk deletions

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