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Overview

Welcome to Ecom! This guide will walk you through the process of becoming a seller on our platform, from registration to creating your first product listing.

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Prerequisites

Before you begin, ensure you have:
  • Valid business documentation (requirements vary by region)
  • Tax identification number
  • Bank account information for payments
  • Product images and descriptions ready
  • Understanding of your product categories

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Registration Process

1

Create User Account

If you don’t already have an account:
  1. Visit the registration page
  2. Enter your name, email, and password
  3. Verify your email address (if email verification is enabled)
2

Apply for Seller Status

Once logged in:
  1. Navigate to “Become a Seller” or “Seller Registration”
  2. Fill out the application form
3

Submit Verification Documents

Complete the verification form with:
  • Business information
  • Required documents (business license, ID, etc.)
  • Tax information
  • Bank details for payouts
Screenshot Description: Seller verification form showing document upload fields and business information inputs
4

Wait for Approval

The admin team will review your application. You’ll receive a notification once approved.
5

Access Seller Dashboard

After approval, access your seller panel at /seller/dashboard
The verification process typically takes 1-3 business days. You’ll receive email notifications about your application status.

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Understanding Your Seller Dashboard

Once approved, your dashboard displays:

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Key Metrics

  • Total products listed
  • Pending orders
  • Total sales
  • Current balance
  • Recent activity

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Quick Actions

  • Add new product
  • View orders
  • Manage shop settings
  • Check payment history
  • Withdraw funds

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Seller Package Subscriptions

If the seller subscription addon is activated, you’ll need an active package to:
  • Add new products
  • Publish existing products
  • Access premium features

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Package Validity

Your dashboard shows:
  • Current package name
  • Expiration date
  • Product upload limits
  • Featured product allowance
1

Check Package Status

View your current package in the dashboard header
2

Upgrade Package

If your package expires or you need more features:
  1. Navigate to “Seller Packages”
  2. Choose an appropriate package
  3. Complete payment
3

Renew Package

Renew before expiration to avoid listing interruptions

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Initial Shop Setup

Before adding products, configure your shop:
  1. Shop Information: Name, logo, description
  2. Contact Details: Phone, email, address
  3. Social Media: Link your social profiles
  4. Shipping Settings: Define shipping costs and methods
  5. Return Policy: Set clear return terms
A well-configured shop builds customer trust. Complete all sections for better visibility and credibility.

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Next Steps

Now that you’re set up:
  1. Complete your shop setup
  2. Add your first products
  3. Learn order management
  4. Understand payments and withdrawals

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Getting Help

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Support Tickets

If you encounter issues:
1

Create Support Ticket

Navigate to Support Tickets in your seller dashboardRoute: /seller/support_ticket
2

Describe Your Issue

Provide detailed information about your problem
3

Submit Ticket

Route: POST /seller/support_ticket/store
4

Track Response

Monitor ticket status and admin responsesRoute: /seller/support_ticket/show/{id}

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Common Questions

Q: How long does verification take?
A: Typically 1-3 business days, depending on document completeness. Q: Can I sell without a subscription?
A: This depends on platform configuration. Check with the admin team. Q: How do I receive payments?
A: Payments are processed to your seller balance, which you can withdraw through the withdrawal request system. Q: What commission does the platform charge?
A: Commission rates are set by the admin and vary by product category or overall sales.

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Important Policies

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Product Approval

If product approval is enabled (product_approve_by_admin = 1), all new products require admin approval before appearing on the storefront.

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Commission Structure

Understand how commissions work:
  • Commission is deducted from each sale
  • Rates may vary by category
  • View your commission history in the dashboard

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Withdrawal Policies

  • Minimum withdrawal amount (check platform settings)
  • Processing time: 3-7 business days
  • Payment methods: Bank transfer, PayPal, etc.

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Best Practices for New Sellers

  1. Complete Your Profile: Add all shop information
  2. High-Quality Images: Use clear, professional product photos
  3. Accurate Descriptions: Provide detailed, honest product information
  4. Competitive Pricing: Research similar products
  5. Fast Shipping: Set realistic shipping times and meet them
  6. Customer Service: Respond promptly to customer inquiries
  7. Regular Updates: Keep product stock levels current

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