Overview
Understanding your payment flow is essential for managing your seller business. This guide covers viewing payment history, checking your balance, and requesting withdrawals.Payment System Basics
How Payments Work
- Customer Places Order: Customer completes purchase
- Payment Processing: Payment is processed through chosen gateway
- Commission Calculation: Platform commission is calculated when order is marked as “Paid”
- Balance Update: Your share is added to your seller balance
- Withdrawal: You can request withdrawal of available balance
Commission Structure
The platform deducts a commission from each sale:- Commission rate is set by the admin
- May vary by product category
- Calculated only when orders are marked as “Paid”
- View commission details in payment history
Commission calculation is triggered when:
- Order payment status is set to “Paid”
- Commission hasn’t been calculated yet (
commission_calculated = 0) - All items in the order are marked as paid
Viewing Payment History
Route:/seller/payments
Access Payment History
From your seller dashboard, navigate to Payments > Payment HistoryScreenshot Description: Payment history page showing list of received payments with dates and amounts
Understanding Your Balance
Your seller balance consists of:- Total Earnings: All payments received
- Pending Withdrawals: Requested but not yet processed
- Available Balance: Amount you can withdraw
Checking Current Balance
View your balance in:- Seller dashboard header
- Payment history page
- Withdrawal request page
Commission History
Route:/seller/commission-history
View Commission Details
See detailed breakdown of:
- Order date and code
- Order total
- Commission percentage/amount
- Your earnings after commission
- Payment status
Requesting Withdrawals
Withdrawal Requirements
Before requesting a withdrawal:- Ensure you have sufficient available balance
- Check minimum withdrawal amount (set by admin)
- Verify your payment method is configured
- Confirm your shop information is complete
Creating a Withdrawal Request
Route:/seller/money-withdraw-requests
Navigate to Withdraw Requests
Go to Payments > Withdraw RequestsScreenshot Description: Withdraw request page showing current balance and withdrawal form
Enter Withdrawal Amount
Specify the amount you want to withdraw:
- Must not exceed available balance
- Must meet minimum withdrawal amount
When you submit a withdrawal request:
- Request is created with status “Pending” (
status = 0) - Admin is notified via PayoutNotification
- Request is marked as unviewed (
viewed = 0)
Tracking Withdrawal Requests
Check Request Status
Each request shows:
- Request date
- Amount requested
- Status (Pending, Approved, Rejected)
- Message/notes
- Payment date (if approved)
Withdrawal Request Statuses
- Pending (0): Request submitted, awaiting admin review
- Approved (1): Request approved and payment processed
- Rejected (2): Request declined by admin
Payment Methods
Configure your preferred payment method for withdrawals:Supported Methods
Typical withdrawal methods include:- Bank transfer
- PayPal
- Stripe
- Other platform-supported payment gateways
Setting Payment Preferences
Withdrawal Processing Timeline
Typical withdrawal timeline:- Submission: Request submitted by seller
- Admin Review: 1-2 business days
- Approval: Admin approves or rejects request
- Payment Processing: 3-7 business days after approval
- Funds Received: Depends on payment method
Processing times may vary based on:
- Payment method chosen
- Bank processing times
- Platform policies
- Weekends and holidays
Best Practices
Regular Withdrawals
- Schedule Regular Withdrawals: Weekly or monthly
- Don’t Wait for Large Amounts: Withdraw regularly for better cash flow
- Track Pending Requests: Don’t submit duplicate requests
Financial Management
- Keep Records: Download payment history regularly
- Monitor Commissions: Ensure calculations are correct
- Plan for Taxes: Set aside funds for tax obligations
- Track Expenses: Account for product costs, shipping, etc.
Communication
- Clear Messages: Include relevant details in withdrawal requests
- Respond Promptly: Reply to admin queries quickly
- Update Information: Keep payment details current
Troubleshooting
Common Issues
Q: My withdrawal request was rejected. Why?A: Check the admin’s message for the reason. Common causes:
- Insufficient balance
- Incomplete payment information
- Policy violations
- Minimum amount not met
A: Payments appear when orders are marked as “Paid” and commission is calculated. Check if orders are still “Unpaid.” Q: The commission amount seems incorrect
A: Review commission settings with the admin. Commission rates may vary by category. Q: How long until I receive my withdrawal?
A: Typically 3-7 business days after admin approval, but varies by payment method. Q: Can I cancel a withdrawal request?
A: Contact admin support to cancel pending requests.
Getting Help
If you have payment issues:Contact Admin Support
Create a support ticket with:
- Specific issue description
- Order or payment reference numbers
- Screenshots if applicable
/seller/support_ticketTax Considerations
As a seller, you may be responsible for:
- Income tax on earnings
- Sales tax collection (depending on jurisdiction)
- VAT (in applicable regions)
- Business registration requirements
Record Keeping
Maintain records of:- All payment receipts
- Withdrawal confirmations
- Commission statements
- Order invoices
- Expense receipts