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Overview

Creating a customer account on Ecom gives you access to personalized shopping features, order tracking, wishlists, wallet functionality, and more. This guide walks you through the registration process.

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Registration Methods

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Standard Email Registration

Create an account using your email address:
1

Access Registration Page

Click “Sign Up” or “Register” on the homepageScreenshot Description: Homepage header with registration button highlighted
2

Enter Your Information

Fill in the registration form:
  • Full Name: Your complete name
  • Email Address: Valid email (must be unique)
  • Phone Number: Contact number (must be unique)
  • Password: Strong password (minimum requirements apply)
  • Confirm Password: Re-enter your password
3

Accept Terms and Conditions

Read and accept the platform’s terms of service and privacy policy
4

Complete Registration

Click “Register” or “Create Account” to submit

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Email Verification

If email verification is enabled:
1

Check Your Email

After registration, check your inbox for a verification email
2

Click Verification Link

Open the email and click the verification link
3

Confirm Verification

Your email is now verified and your account is fully activated
4

Start Shopping

Log in and begin browsing products
If email verification is disabled, your account is immediately activated upon registration.

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Social Media Registration

If social login is enabled, register using:

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Facebook Login

1

Click 'Continue with Facebook'

Select the Facebook login option
2

Authorize Access

Grant Ecom permission to access your basic Facebook information
3

Complete Profile

Add any additional required information
4

Start Shopping

Your account is created and you’re logged in

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Google Login

1

Click 'Continue with Google'

Select the Google login option
2

Choose Google Account

Select which Google account to use
3

Grant Permissions

Allow Ecom to access your basic profile information
4

Complete Registration

Your account is created automatically
Social media registration is faster and eliminates the need to remember another password. You can always add a password later in your account settings.

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Account Validation

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Email Uniqueness

  • Each email address can only be registered once
  • If your email is already in use, you’ll see: “Email already exists!”
  • Use the “Forgot Password” feature if you’ve previously registered

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Phone Number Uniqueness

  • Each phone number can only be registered once
  • Ensure you enter the correct phone number
  • Phone numbers are used for order notifications

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Password Requirements

Create a strong password:
  • Minimum length (typically 8 characters)
  • Mix of uppercase and lowercase letters
  • Include numbers
  • Special characters recommended
  • Must match confirmation field
Password requirements may vary based on platform configuration. The registration form will display specific requirements.

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Referral Registration

If someone referred you to the platform:
1

Click Referral Link

Use the unique referral link provided by your referrer
2

Complete Registration

Fill out the registration form as normal
3

Automatic Referral Tracking

Your account is automatically linked to your referrer
4

Potential Benefits

If affiliate system is active:
  • Your referrer may earn commission on your purchases
  • You may receive special offers or bonuses

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After Registration

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Automatic Account Setup

When you register, the system automatically:
  1. Creates User Account: Your main login credentials
  2. Creates Customer Profile: Links to your user account
  3. Generates Referral Code: Unique code for referring others (if affiliate system is active)
  4. Sets User Type: Marks you as “customer”
  5. Initializes Wallet: Creates wallet account (if wallet system is active)

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First Login

1

Navigate to Login Page

Click “Login” or “Sign In”
2

Enter Credentials

  • Email address
  • Password
3

Access Dashboard

After login, you’re redirected to your customer dashboard

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Customer Dashboard

Your dashboard provides access to:

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Account Overview

  • Profile information
  • Order history
  • Wishlist items
  • Saved addresses
  • Wallet balance (if enabled)
  • Affiliate earnings (if enrolled)

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Quick Actions

  • Browse products
  • Track orders
  • Update profile
  • Manage addresses
  • View order invoices
  • Contact sellers

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Notifications

  • Order updates
  • Promotional offers
  • System announcements
  • Wishlist price drops

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Profile Completion

For the best experience, complete your profile:
1

Access Profile Settings

Click on your name or avatar > Profile/Account Settings
2

Add Profile Photo

Upload a profile picture (optional)
3

Complete Contact Information

Verify:
  • Phone number
  • Email address
  • Emergency contact (optional)
4

Add Shipping Addresses

Add one or more delivery addresses:
  • Address line 1 and 2
  • City
  • State/Province
  • Postal code
  • Country
  • Phone number for delivery
5

Save Changes

Update your profile information
Adding multiple addresses makes checkout faster:
  • Home address
  • Work address
  • Gift delivery addresses
Mark your most-used address as default.

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Account Security

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Password Management

1

Use Strong Passwords

Create unique, complex passwords
2

Change Password Regularly

Update your password every 3-6 months
3

Never Share Credentials

Keep your login information private

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Forgot Password

If you forget your password:
1

Click 'Forgot Password'

On the login page, click the forgot password link
2

Enter Email Address

Provide your registered email
3

Check Email

You’ll receive a password reset link
4

Reset Password

Click the link and create a new password
5

Login with New Password

Use your new password to access your account

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Account Types

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Customer Account

  • Standard shopping account
  • Access to all customer features
  • Can purchase products
  • Earn club points (if enabled)
  • Use wallet (if enabled)
  • Join affiliate program (if enabled)

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Upgrading to Seller

If you want to sell on the platform:
1

Apply for Seller Account

Navigate to “Become a Seller”
2

Complete Seller Application

Submit verification documents
3

Wait for Approval

Admin reviews your application
4

Access Seller Panel

Once approved, access both customer and seller features

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Troubleshooting Registration

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Common Issues

Q: “Email already exists” error
A: This email is already registered. Use “Forgot Password” to recover your account or register with a different email. Q: “Phone already exists” error
A: This phone number is registered to another account. Use a different number or contact support. Q: Didn’t receive verification email
A:
  1. Check spam/junk folder
  2. Ensure email address is correct
  3. Wait a few minutes and check again
  4. Request a new verification email
  5. Contact support if issue persists
Q: Social login isn’t working
A:
  1. Ensure social login is enabled on the platform
  2. Check your social media account is active
  3. Try logging in directly with email/password
  4. Contact support for assistance
Q: Password doesn’t meet requirements
A: Check the specific requirements displayed on the form and ensure your password includes:
  • Minimum length
  • Mixed case letters
  • Numbers
  • Special characters (if required)

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Privacy and Data Protection

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What Information is Collected

  • Required: Name, email, phone, password
  • Optional: Profile photo, additional addresses
  • Automatic: IP address, device info, browsing behavior

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How Your Data is Used

  • Order processing and fulfillment
  • Account management
  • Customer support
  • Marketing communications (with consent)
  • Platform improvement

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Your Privacy Rights

  • Access your data
  • Request data correction
  • Delete your account
  • Opt-out of marketing emails
  • Export your data
Review the platform’s Privacy Policy for complete details on data handling and your rights.

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Next Steps

Now that you’re registered:
  1. Complete your profile - Add addresses and preferences
  2. Start shopping - Browse products and make purchases
  3. Set up your wallet - Add funds for faster checkout
  4. Join affiliate program - Earn by referring others

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