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Introduction

Work Orders are the core of maintenance operations in SIGEAC. They document all maintenance activities performed on aircraft, from routine inspections to major repairs.
Work Orders are managed in the Planificación module under /{company-slug}/planificacion/ordenes_trabajo

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Work Order Structure

Each work order in SIGEAC contains:
  • Order Number - Unique identifier (auto-generated)
  • Aircraft Information - Which aircraft the work is being performed on
  • Client Details - Owner or operator requesting the service
  • Status - Current state of the work order
  • Dates - Creation and target completion dates
  • Tasks - Individual maintenance tasks to be performed
  • Personnel - Technicians, inspectors, and approvers
  • Reports - Findings and actions taken

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Accessing Work Orders

1

Navigate to Planning Module

From the main navigation, select Planificación from your company’s module list.
2

Open Work Orders Section

Click on Ordenes de Trabajo to access the work order management interface.
3

View Work Order List

The main page displays a data table of all work orders with:
  • Order number and status
  • Aircraft registration
  • Client name
  • Creation date
  • Responsible personnel
  • Progress indicators

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Creating a New Work Order

1

Initiate Work Order Creation

Click the “Nueva Orden de Trabajo” button on the work orders page.
2

Select Aircraft and Client

Choose the aircraft that will receive maintenance:
  • Aircraft - Select from registered aircraft in your system
  • Client - The owner or operator (auto-populated from aircraft record)
  • Location - Current location where work will be performed
The client field automatically fills based on the selected aircraft’s registered owner/operator.
3

Enter Work Order Details

Provide the basic work order information:Auto-Generated:
  • Order Number - Automatically assigned sequential number
  • Date - Creation date (defaults to today)
Required Information:
  • Description - Brief overview of the work to be performed
  • Justification - Reason for the maintenance (regulatory, preventive, corrective)
  • Status - Initial status (typically “EN PROCESO” or “PENDIENTE”)
4

Assign Responsible Personnel

Designate key personnel for the work order:
  • Elaborated By - Person creating the work order
  • Reviewed By - Quality inspector or supervisor
  • Approved By - Final authorization authority
These fields may be populated automatically based on your user role and can be changed as the work order progresses.
5

Add Maintenance Tasks

Define the specific tasks to be performed. This is covered in detail in the “Managing Work Order Tasks” section below.
6

Optional: Preliminary Inspection

If required, add preliminary inspection items:
  • ATA code for system/component
  • Description of item to inspect
  • Location on aircraft
  • Observations
Preliminary inspections help identify additional work before starting scheduled maintenance.
7

Save Work Order

Click “Crear Orden” to save the work order. The system will:
  • Validate all required fields
  • Assign the order number
  • Create task records
  • Notify relevant personnel

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Work Order Status Flow

Work orders progress through several statuses:
1

PENDIENTE (Pending)

Work order created but not yet started.Actions available:
  • Assign technicians
  • Add or modify tasks
  • Schedule work
  • Request parts via requisition
2

EN PROCESO (In Progress)

Maintenance work is actively being performed.Actions available:
  • Update task status
  • Record man-hours
  • Create non-routine findings
  • Add work order reports
  • Request additional parts
3

EN REVISION (Under Review)

Work completed and awaiting inspection/review.Actions available:
  • Inspector reviews all tasks
  • Verify all required documentation
  • Approve or reject work
  • Request corrections if needed
4

COMPLETADO (Completed)

All work finished, inspected, and approved.Final steps:
  • Generate final reports
  • Update aircraft logbooks
  • Close related requisitions
  • Archive documentation
Work order status changes should follow your company’s approved maintenance procedures and may require specific authorization levels.

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Managing Work Order Tasks

Tasks are the individual maintenance actions within a work order.

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Task Structure

Each task contains:
  • Task Number - Reference number from maintenance manual
  • ATA Code - Air Transport Association system code
  • Description - What needs to be done
  • Origin Manual - Source document (AMM, SRM, etc.)
  • Status - Current completion status
  • Assigned Technicians - Who is performing the work
  • Man-Hours - Time spent on task
  • Task Items - Parts/components involved

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Adding Tasks to Work Order

1

Open Work Order

Navigate to the work order details page by clicking on an order number in the table.
2

Add New Task

Click “Agregar Tarea” in the tasks section.
3

Enter Task Information

Fill in the task details:Identification:
  • Task Number - Manual reference (e.g., “32-10-01”)
  • ATA Code - System code (e.g., “32” for landing gear)
  • Origin Manual - Source (AMM, CMM, SB, AD, etc.)
Description:
  • Task Description - Clear description of work to be performed
  • Include any special procedures or precautions
ATA codes help organize tasks by aircraft system, making it easier to track maintenance by area.
4

Assign Personnel

Designate who will perform and inspect the task:
  • Assigned Technicians - Multiple technicians can be assigned
  • Hours per Technician - Track individual contributions
  • Inspector Responsible - Who will verify the work
Track man-hours per technician for accurate labor costing and workload management.
5

Add Task Items (Parts)

If the task requires parts or components:
  • Part Number - Manufacturer part number
  • Alternative Part Number - Acceptable substitutes
  • Serial Number - For serialized components
These items can be linked to requisitions for parts ordering.
6

Set Task Status

Initial status options:
  • PENDIENTE - Not yet started
  • EN PROCESO - Currently being worked on
  • COMPLETADO - Work finished
  • INSPECCIONADO - Inspected and approved

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Task Status Updates

As work progresses, update task status:
When beginning work:
  1. Change status to EN PROCESO
  2. Record start time
  3. Verify all required parts are available
  4. Note any initial findings

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Non-Routine Findings

Non-routine items are unexpected issues discovered during maintenance.

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Creating Non-Routine Findings

1

Identify Issue

During a task, if you discover a problem not covered by existing tasks:
  • Damage
  • Wear beyond limits
  • Corrosion
  • Missing/incorrect parts
2

Create Non-Routine Entry

Click “Crear No Rutinario” from the task or work order page.
3

Document Finding

Provide detailed information:
  • ATA Code - System where issue was found
  • Description - Detailed description of the problem
  • Status - Current state (ABIERTO, EN PROCESO, CERRADO)
  • Action - Corrective action required
4

Create Corrective Task

If the finding requires additional work:
  • Set Needs Task to true
  • System creates a linked corrective task
  • Assign technicians to resolve the issue
  • Track as separate task within the work order
Non-routine findings may impact work order timeline and cost. Notify the client promptly of significant issues.

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Work Order Reports

Work order reports document all findings and actions taken during maintenance.

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Adding Report Entries

1

Access Report Section

In the work order details, navigate to “Work Order Report Pages”.
2

Create Report Entry

Click “Agregar Reporte” to add a new report item.
3

Enter Report Details

Document findings and actions:
  • ATA Code - System/component code
  • Report - Description of finding or condition
  • Action Taken - What was done to address the issue
Be thorough in reports. These become permanent maintenance records and may be reviewed by regulatory authorities.
4

Save Report

Report entries are added to the work order and can be included in final documentation.

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Preliminary Inspections

Preliminary inspections document aircraft condition before maintenance begins.

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Conducting Preliminary Inspection

1

Create Inspection Record

When a work order is opened, create the preliminary inspection:
  • Status - Inspection status
  • Authorizing - Who authorized the inspection
  • Observation - General observations about aircraft condition
2

Add Inspection Items

For each area inspected:
  • ATA Code - System code
  • Description - What was inspected
  • Location - Specific location on aircraft
Common inspection areas:
  • General condition and cleanliness
  • Structural damage or corrosion
  • Fluid leaks
  • Tire and brake condition
  • Control surface condition
3

Review Findings

Based on preliminary inspection:
  • Add tasks to work order if issues found
  • Create non-routines for unexpected problems
  • Update work scope and timeline if needed

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Linking Requisitions to Work Orders

Work orders often require parts that must be ordered.

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Creating Requisition from Work Order

1

Identify Required Parts

Review tasks to determine which parts are needed.
2

Create Requisition

From the work order or requisitions module:
  • Link requisition to specific work order
  • Reference work order number in justification
  • Include task numbers that require the parts
3

Track Part Status

Monitor requisition progress:
  • Parts ordered
  • Parts received
  • Parts installed
Work order tasks may be blocked until required parts arrive. Update task status accordingly.

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Scheduling and Calendar Integration

Work orders can be scheduled and tracked on the planning calendar.

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Creating Task Events

Tasks can have associated calendar events:
  • Start Date - When task is scheduled to begin
  • End Date - Estimated completion date
  • Priority - LOW, MEDIUM, or HIGH
  • Description - Task summary for calendar view
Use the calendar view in Planificación > Calendario to visualize work order scheduling and identify resource conflicts.

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Filtering and Searching Work Orders

The work orders table provides extensive filtering options:

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Available Filters

  • Status - Filter by work order status
  • Aircraft - Show orders for specific aircraft
  • Client - Filter by client/operator
  • Date Range - Orders created or completed in a period
  • Personnel - Orders assigned to specific technicians or inspectors

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Search Functionality

1

Use Search Bar

Enter search terms to find:
  • Order numbers
  • Aircraft registration
  • Client names
  • Task descriptions
2

Combine Filters

Use multiple filters simultaneously for precise results:
  • Example: “EN PROCESO” orders for “YV-123” aircraft
3

Sort Results

Click column headers to sort by:
  • Order number
  • Date
  • Status
  • Aircraft

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Completing Work Orders

1

Verify All Tasks Complete

Ensure every task is marked as INSPECCIONADO (inspected and approved).
2

Review Documentation

Confirm all required documentation is present:
  • Work order reports
  • Non-routine documentation
  • Parts installation records
  • Test results (if applicable)
3

Final Inspection

The approved inspector performs final review:
  • Verify all work meets standards
  • Confirm aircraft is airworthy
  • Sign off on work order
4

Change Status to Completed

Update work order status to COMPLETADO.
5

Generate Final Reports

Create and archive:
  • Work order summary
  • Logbook entries
  • Return-to-service documents
  • Client invoice documentation
6

Update Aircraft Records

Ensure aircraft record reflects:
  • Updated flight hours/cycles (if changed)
  • Component changes
  • Next due maintenance items
Do not mark a work order as complete until all regulatory requirements are met and proper authorization is obtained.

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Best Practices

  • Use clear, descriptive work order descriptions
  • Break complex jobs into logical task groups
  • Reference manual sections accurately
  • Maintain consistent ATA code usage
  • Update task status in real-time
  • Record accurate man-hours for costing
  • Document deviations immediately
  • Use non-routines for unexpected work
  • Assign qualified technicians to appropriate tasks
  • Balance workload across team members
  • Track individual contributions
  • Ensure proper inspector oversight
  • Complete reports as work progresses
  • Use clear, technical language
  • Include all relevant details
  • Take photos of significant findings
  • Maintain traceability to source documents

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Troubleshooting

Possible causes:
  • Aircraft not properly registered
  • Missing client information
  • Location not set for aircraft
Solution: Verify aircraft record is complete in the Aeronaves module.
Possible causes:
  • Tasks not saved properly
  • Filtering hiding tasks
  • Page needs refresh
Solution: Refresh page and verify tasks were created successfully.
Possible causes:
  • Insufficient permissions
  • Incomplete tasks blocking progression
  • Required documentation missing
Solution: Verify all prerequisites for status change are met and you have appropriate role permissions.

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Next Steps

Requisitions

Order parts for work order tasks

Inventory Management

Manage parts and tools for maintenance

Aircraft Tracking

Update aircraft records after maintenance

Calendar Planning

Schedule maintenance activities

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