Skip to main content

​
Partner Management Overview

Partners (also called “Resellers” or “Agencies”) are businesses that use Cabina to offer photo booth services to their own clients. As an administrator, you control partner onboarding, configuration, and lifecycle.

​
Accessing Partner Management

1

Navigate to Partners Tab

From your Admin Dashboard, click “Partners” in the main navigation.
2

Partner Management View Loads

You’ll see:
  • Pending partner applications (if any)
  • Partner analytics cards
  • Partner table with all accounts

​
Pending Partner Approvals

When users request partner status, they appear in the “Solicitudes de Agencia Pendientes” section.

​
Approval Workflow

1

Review Application

Each pending partner card shows:
  • Name or email
  • Application timestamp
  • User ID
Evaluation Criteria:
  • Legitimate business email (not free gmail/hotmail)
  • Clear business purpose
  • No duplicate applications
2

Approve or Reject

To Approve:
  • Click “APROBAR” button (amber/gold)
  • User’s role changes to Partner
  • They gain access to Partner Dashboard
  • Confirmation email sent automatically
To Reject:
  • Click “RECHAZAR” button (red)
  • Application is deleted
  • User remains as End User
  • No notification sent (optional: email manually)
3

Post-Approval Configuration

After approval:
  • Find partner in main Partners table
  • Click Edit to configure initial credits, branding
  • Communicate next steps via email
Auto-Approval: For trusted partners or high-volume scenarios, contact development to set up auto-approval rules based on email domains.

​
Partner Analytics Cards

Four stat cards display partner network health:
  • Metric: Count of active (non-deactivated) partners
  • Icon: Handshake
  • Use: Track network growth over time

​
Partner Table

​
Table Columns

  • Partner name or company name
  • Contact email
  • Status badge (“Inactivo” if deactivated)
  • Avatar with first initial

​
Filtering Partners

“VER INACTIVOS” / “OCULTAR INACTIVOS” Toggle:
  • Click to show/hide deactivated partners
  • Inactive partners appear grayed out in table
  • Useful for focusing on active accounts

​
Creating a New Partner

​
Manual Partner Creation

1

Click 'New Reseller'

In the top-right of Partners tab, click “New Reseller” button (green with + icon).
2

Fill Partner Modal

Required Fields:
  • Name: Partner’s full name or business name
  • Email: Business email (becomes login)
  • Phone: Contact phone number (optional but recommended)
  • Company Name: Official business name (optional)
Optional Fields:
  • Initial Credits: Starting credit balance (default: 0)
  • Branding: Logo URL, primary color (can configure later)
3

Set Partner Type

  • Standard Partner: Default, manual credit purchases
  • Enterprise Partner: Custom pricing, contract-based (add notes)
4

Save Partner

  • Click “Crear Partner”
  • Partner account is created
  • Invitation email sent with login credentials
  • Partner appears in Partners table
Auto-Generated Password: The system auto-generates a secure password and emails it to the partner. Advise them to change it on first login.

​
Editing Partner Settings

1

Click Edit Button

In the Partners table, click the Edit icon (pencil) for the partner.
2

Partner Edit Modal Opens

Editable Fields:
  • Name, Email, Phone, Company Name
  • Credits Total (add more or adjust)
  • Active Status (enable/disable account)
  • Branding config (logo URL, primary color, radius)
  • Style presets (which packs they can use)
3

Make Changes

Update desired fields.Common Edits:
  • Add credits to wallet
  • Update contact info
  • Configure white-label branding
  • Enable/disable specific style packs
4

Save Changes

  • Click “Guardar Cambios” (Save Changes)
  • Updates apply immediately
  • Partner dashboard reflects new settings
  • No notification sent (optional: email partner manually)

​
Top-Up Partner Credits

​
Adding Credits to Partner Account

1

Click Top-Up Button

In Partners table, click the “Cargar” or ShoppingCart icon button.
2

Enter Credit Amount

  • Modal shows current balance
  • Enter number of credits to add
  • View new total after top-up
3

Confirm Top-Up

  • Click “Asignar Créditos”
  • Credits added instantly
  • Transaction logged
  • Partner can now allocate to events
Manual Top-Ups: This is for manual credit allocation (e.g., paid via bank transfer, promotional credits, contract fulfillment). For automated credit purchases, partners use Mercado Pago integration.

​
When to Top-Up Manually

  • Partner paid via bank transfer (outside payment gateway)
  • Promotional credit grants
  • Contract-based bulk allocations
  • Compensation for platform issues
  • Beta testing credits

​
Deactivating vs. Deleting Partners

​
Deactivate Partner

Effect:
  • Partner cannot log in
  • Existing events remain accessible (read-only)
  • Events stop accepting new generations
  • Credits are preserved (can reactivate later)
  • Appears grayed out in Partners table with “Inactivo” badge
When to Deactivate:
  • Partner requests temporary suspension
  • Non-payment or contract breach
  • Seasonal partners (weddings, holidays)
  • Investigation of suspicious activity
How to Deactivate:
  1. Edit partner
  2. Toggle “Active Status” to OFF
  3. Save changes
Reactivation:
  • Edit partner
  • Toggle “Active Status” to ON
  • Partner can log in immediately

​
Delete Partner

Permanent Action: Deleting a partner is irreversible. Use with extreme caution.
Effect:
  • Partner account deleted
  • All events deleted (or orphaned, depending on config)
  • All allocated credits lost
  • Client associations broken
  • Cannot be undone
When to Delete:
  • ❌ Duplicate accounts (keep one, delete other)
  • ❌ Test accounts (after testing complete)
  • ❌ Fraudulent accounts
  • ❌ Partner business closed permanently
How to Delete:
  1. Edit partner
  2. Scroll to bottom of modal
  3. Click “Eliminar Partner” (red button)
  4. Confirmation dialog appears: “This is permanent. Type partner name to confirm.”
  5. Type name exactly
  6. Click “Confirmar Eliminación”
  7. Partner and data deleted immediately
Safeguard: Some implementations require typing the partner name to confirm deletion, preventing accidental clicks.

​
Partner Branding Configuration

​
Setting Up White-Label

For partners who want their own branding:
1

Edit Partner

Open partner edit modal.
2

Navigate to Branding Section

Scroll to “Branding Config” or “Visual Identity” section.
3

Configure Elements

  • Logo URL: Paste public URL of partner’s logo image
  • Primary Color: Enter HEX code (e.g., #135bec)
  • Border Radius: Select 4px, 8px, 12px, or 20px
  • Name: Display name for partner branding
4

Save Configuration

  • Branding applies to all partner events
  • Partner sees their branding in dashboard
  • Event guests see partner branding in kiosk
Logo Hosting: Partners should host logos on their own servers or use a service like Imgur, Cloudinary. Ensure URLs are HTTPS and publicly accessible.

​
Style Pack Management per Partner

Control which AI style packs each partner can access.

​
Configure Style Presets

1

Edit Partner

Open partner edit modal.
2

Find 'Style Presets' Section

Grid of available style pack thumbnails.
3

Toggle Packs

  • Click pack thumbnail to enable/disable
  • Selected packs show checkmark
  • At least one pack should be enabled
4

Save Changes

  • Partner’s events will only show selected packs
  • Partner cannot enable additional packs themselves
Use Cases:
  • Restrict premium styles to higher-tier partners
  • Create tiered partnership levels (Basic, Pro, Enterprise)
  • Test new styles with select partners first
  • Comply with licensing (certain styles may have restricted use)

​
Monitoring Partner Activity

​
Key Metrics Per Partner

From Partners Table:
  • Event count (how many events created)
  • Credit balance and consumption rate
  • Active status
From Logs Tab:
  • Filter logs by partner email
  • View partner’s recent actions
  • Track credit purchases and allocations
From Analytics (if available):
  • Generations per partner
  • Revenue contribution
  • Growth trends

​
Red Flags to Watch

🚩 Inactive Partner with High Credits:
  • Purchased credits but no events
  • May indicate hesitation or technical issues
  • Action: Reach out to offer assistance
🚩 High Consumption, Low Balance:
  • Partner running events without sufficient credits
  • Events may fail mid-event
  • Action: Notify partner to top up
🚩 Many Events, No Consumption:
  • Partner creating events but not using them
  • May be testing or configuration issues
  • Action: Check event settings, offer training
🚩 Unusual Spike in Activity:
  • Sudden increase in events or consumption
  • Could be positive (big event) or negative (account compromise)
  • Action: Verify activity is legitimate

​
Partner Communication

​
Onboarding New Partners

Email Template: 
Subject: Welcome to Cabina Partner Program

Hi [Partner Name],

Your partner account has been approved! Here are your next steps:

1. Sign in at app.metalabia.com with your email: [email]
2. Temporary password: [generated_password] (change immediately)
3. Complete your branding setup (logo, colors) in the Branding tab
4. Purchase credits or reach out for contract pricing
5. Create your first test event

Resources:
- Partner Documentation: [link]
- Support Email: [support email]
- Onboarding Call: [scheduling link]

Let us know if you have any questions!

Best,
[Your Name]
Cabina Admin Team

​
Following Up on Inactive Partners

  • Reach out after 7 days of no activity post-approval
  • Offer onboarding assistance
  • Ask if they’re experiencing technical issues
  • Provide case studies or success stories

​
Handling Partner Issues

Support Workflow:
  1. Partner reports issue via email/chat
  2. Admin reviews partner account in dashboard
  3. Check logs for errors related to partner
  4. Reproduce issue if possible
  5. Resolve (credit adjustment, config fix, etc.)
  6. Follow up to confirm resolution

​
Best Practices

​
Partner Management

  • ✅ Approve legitimate applications within 24 hours
  • ✅ Verify business info before approval (LinkedIn, website)
  • ✅ Set clear expectations in onboarding email
  • ✅ Provide documentation links
  • ✅ Schedule onboarding calls for enterprise partners
  • ✅ Monitor partner health metrics weekly

​
Credit Management

  • 💰 Only do manual top-ups for valid reasons (document in logs)
  • 💰 Verify payment received before crediting
  • 💰 Track manual top-ups separately for accounting
  • 💰 Set credit minimums for event creation (prevents small, unused allocations)

​
Security

  • 🔒 Review new partner emails for phishing patterns
  • 🔒 Deactivate partners with suspicious activity immediately
  • 🔒 Require password reset if account compromise suspected
  • 🔒 Don’t share partner credentials (let them reset via forgot password)

​
Next Steps

Master Dashboard

Navigate the admin control panel

Analytics

Deep-dive into partner performance

Style Management

Configure AI styles for partners

Build docs developers (and LLMs) love

Get started for freeTalk to us